Internal Errigal Collaboration Wiki support:ticketer http://3.86.49.49/ 2026-04-17T17:48:22+00:00 Internal Errigal Collaboration Wiki http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) support:ticketer:service_entitlements_troubleshooting http://3.86.49.49/doku.php?id=support:ticketer:service_entitlements_troubleshooting&rev=1624612196&do=diff Troubleshooting - Service Entitlements Ticket Grouping Author: Michelle McCausland Intro The purpose of this page is to provide a resource for identifying ticket grouping issue related to service entitlements functionality. The goal here is to simplify the troubleshooting process for these requests that come in from the customer to allow a quick turnaround on these tickets and prevent these kinds of tickets from clogging up the backlog!