http://3.86.49.49/ 2026-04-17T13:28:36+00:00 http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2022-11-03T21:00:51+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:escalation&rev=1667509251&do=diff Escalation Process Overview Errigal has a very simple customer escalation process where the normal support request page is unavailable for use. The two options are described below. Option A: email critical@errigal.com Not all customers are informed of this email option, due to the extent of its notification and because of the circumstances, it is used. i.e. sometimes our customers have tried to use it for minor reasons. It is only to be used for an outage, no access issue. text/html 2022-02-18T17:20:03+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:openstack&rev=1645204803&do=diff Internal Environment issue The purpose of this page is to gather a list of resolutions which can be used by anyone to recover an OpenStack environment to keep the system up. As the environment is not monitored as a production environment, there can be situations like disk space usage which are alerted in the slack channels but not acted upon in a timely manner. text/html 2024-11-28T14:52:38+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:prometheus_resolutions&rev=1732805558&do=diff Prometheus Resolutions P1100 - Application Based * RES-P1101 - AppDown * RES-P1102 - TicketerEmailFailedDelivery * RES-P1103 - RemoteTicketFailedToCreate * RES-P1104 - AlarmCacheQueueIncreasing * RES-P1105 - BlackboxExporterProbeFail * RES-P1106 - StompQueueNotDeleted * RES-P1107 - RebootRequired * RES-P1108 - ClockSkewDetected * RES-P1109 - SystemdServiceCrashed * RES-P1110 - PhysicalComponentTooHot * RES-P1111 - Watchdog (#) * RES-P1112 - NodeOvertemperatureAlarm * RES-P1113 - K… text/html 2023-01-29T21:37:54+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:start&rev=1675028274&do=diff Resolution Area This section of the wiki contains the information on how to resolve the alerts sent from Prometheus and Watchdog. * [[support:General Resolutions|General Issue Resolutions]] * Prometheus Resolutions * Watchdog Resolutions * Verizon Support Process * Internal Environments * Escalation Process text/html 2021-09-13T18:18:29+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:verizon&rev=1631553509&do=diff Verizon Support Verizon Support for KLA DigiModem devices How to contact Verizon Technical Support International Phone number Dial 0113538009220204 then choose extension 6 Pin 5917 Account number: 872119947-00002 KLA account has 15 sim cards WITH static IPs. If Verizon says that the sims are not connected to the network, they will need to correct this on their end - we use Verizon for the data connection ONLY. Verizon will try to push that they did a software update and that the devices a… text/html 2022-03-04T10:59:05+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=resolution_area:watchdog_resolutions&rev=1646391545&do=diff Watchdog Resolutions Non-Application Based W8100 - CAS - Authentication * RES-W8101 - CasApplicationServerProcessInactive * RES-W8102 - casApplicationServerProcessInactive W8200 - Right of Way * RES-W8201 - ROWCannotReachRabbitMQ * RES-W8202 - RowCountBreached * RES-W8203 - ROWTimeout W8300 - GIS Integration * RES-W8301 - GisIntegrationError * RES-W8302 - GisIntegrationImportMissingFor48hrs W8400 - KeyStats * RES-W8401 - BubbleAppConnectionTimeoutError * RES-W8402 - KeyStatsGen…