http://3.86.49.49/ 2026-04-17T13:29:47+00:00 http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:add_new_role_in_the_snmp_manager&rev=1624612196&do=diff Troubleshooting - Add a new role in the SNMP Manager Author: Michelle McCausland Example Support Request Example support ticket - CCSUPPORT-2039 Can we find out from Errigal how we can give our NOMS access to “Node Information” in SNMP manager without giving them the role of “NOC User” in Global Admin/SNMP manager? We’ll have other users using this new role besides NOMs. Could we name the new role Query Only? It should not be tied to any carrier visibilities by default, we need the ability… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:alarm_-_the_basics&rev=1624612196&do=diff Alarms - The Basics Author: John Rellis Alarms are the backbone of the IDMS as they are used to drive ticket creation. The list of current active alarms in the system is available in the SnmpManager Node Monitor. Alarms are represented in the domain model as the ActiveAlarm. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:alarm_audit&rev=1624612196&do=diff Alarm Audit tail -f ~/logs/grails/SnmpManager.log | grep AlarmAudit tail -f ~/logs/grails/SnmpManager.log | grep VRZ_MD_WolfSt_01 The way the Alarm Audit works is that, before it grabs open alarms, it actually polls the Andrews controller for the 'Alarm Severity' settings, and stores them to the poll as DiscoveredAlarmSeverity entries. When it does the actual auditing, it is supposed to exclude discrepancies for alarms that have a match to a disabled alarm for that site in DiscoveredAlarmSev… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:auto-ticket_creation_from_alarms&rev=1624612196&do=diff Auto-ticket creation from alarms Author: David McGee Introduction It is important to note that one of the popular functions of the IDMS platform is automatic ticket generation, from incoming alarms. Varying trap rules are in place to create tickets automatically from alarms that do not clear themselves in a certain period of time. This can vary by vendor, severity and equipment type. Rules have been fine-tuned over the last decade or so on some of our customers' systems to create a good basel… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:demonstration_of_global_user_admin_functionality&rev=1624612196&do=diff Global User Admin Tool Overview Author: Michelle McCausland Introduction The Global Admin Tool is an application that allows for easy management of users across the Errigal IDMS suite. It provides options for adding new users for each application, options for modifying user configurations in addition to searching for users. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:demonstration_of_ignore_trap_functionality&rev=1624612196&do=diff Ignore Trap Author: Eoin Joy The ignore trap functionality is used to completely disregard traps based on their sending IP address, specific snmp oid, or both. This is useful when the system is flooded with unwanted traps such as heartbeats that we don’t want to process, and when an address is sending maybe some garbled traps that cause problems when processed. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:demonstration_of_trap_knowledge_and_question-time&rev=1624612196&do=diff Trap Knowledge and Question-time Author: David McGee Introduction Trap Knowledge functionality (Available via admin section of SNMP Manager: /SnmpManager/trapKnowledge/) offers a method of enabling SNMP Manager Administrators to populate advanced information about specific SNMP trap/alarm types. A complete trap knowledge database empowers the platform to provide a lot more useful information to technicians and end-users that deal with alarm troubleshooting. text/html 2023-03-22T16:50:15+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:ems_-_configuration_of_ems_widgets_for_users&rev=1679503815&do=diff Configuration of EMS Widgets for Users Authors: Michelle McCausland NOTE As of writing 22/03/23 - Making a connection between a user and widget visibilities as outlined in this wiki is not possible. You can only hide widgets connected to an ems_profile. If you want a collection of users to have certain widgets hidden, you will need a new Visibility with a new SNMP Manager profile in user profile which is tied to a new EMS profile for these users. If you are creating a new EMS profile, its rec… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:excel_file_loader_in_a_nutshell_import_and_export&rev=1624612196&do=diff Excel File Loader in a nutshell (Import and Export) Author: Sophie Renshaw Introduction It is assumed that you have already read the following pages before continuing: Network Element topology overview and types & Network Element Fields. The Excel File Loader is a major component of our application. Used by both customers and the support team, this tool is invaluable to how our Knowledge Base is managed and maintained. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:exploration_of_basic_ems_functionality_with_a_read-only_view&rev=1624612196&do=diff Exploration of Basic EMS Functionality Author: Michelle McCausland ---------- Introduction The EMS (Element Management System) is an application that is used to manage network elements. Using the EMS, you can manage alarms and network elements without the need to access a network element directly. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:extenet_user_types&rev=1624612196&do=diff Extenet User Types Author: Michelle McCausland Introduction The following content outlines the types of users created for Extenet in addition to how these users should be configured across the applications. The 3 main user types are as follows: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:introduction_to_contacts_and_associated_responsibilities&rev=1624612196&do=diff Contacts & Contact Responsibilities Author: Michelle McCausland Note: Use the queries in the sections below to learn how these tables are linked together. Contacts Contacts are types of users that are assigned to network elements via contact responsibilities. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:introduction_to_link_polling_and_types&rev=1624612196&do=diff Introduction to link polling and types Author: David McGee Introduction Link Polling is an important principle and mechanism in Network Management. It is a core feature of any Network Management System (NMS), and the IDMS SNMP Manager. Put simply, link polling involves frequently checking-in on a network endpoint/device to ensure it is reachable, or alive. In the DAS (Distributed Antenna System) world, this is often primarily performed against controllers with a Ping on any device with an IP … text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:log_files&rev=1624612196&do=diff Log Files Author: David McGee There are two log files to monitor for the SNMP Manager: * SnmpManager.log * catalina.out All println statements go to the catalina.out and all log.info statements go to the SnmpManager.log The catalina.out should always be located in /var/tomcat/SnmpManager/logs on every server. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:mib_and_trap_rule_loading_in_a_nutshell_use_caution&rev=1624612196&do=diff MIB and Trap Rule Loading in a nutshell Author: David McGee Video: Shea Lawrence A one hour length Errigal-University session took place in 2016 to cover MIB and Trap Rule loading in the IDMS SNMP Manager, in great detail. Employees should view the following webex video: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:network_element_fields_-_the_basics&rev=1624612196&do=diff Network Element Fields Author: Cathal O'Keeffe & Michelle McCausland Introduction The network element table is used to store all of the nodes, hubs and carriers available. The table has over 60 columns, but we have identified the more important tables in the following sections. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:network_element_topology_overview_and_types&rev=1624612196&do=diff Network Element topology overview and types Author: David McGee Prerequisite Employees should watch the webex recording on Business operations of Errigal customers before proceeding with this article. This presentation was given by Padraig. ---------- Overview The diagram above outlines the most common and recommended topology for Errigal customers in a production environment. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:network_group_functionality&rev=1624612196&do=diff Network Group Functionality Author: Michelle McCausland Introduction This page will outline what a network group is and how it integrates into the IDMS. ---------- What is a Network Group ? Simply put, a network group is used to denote a grouping of networks. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:node_monitor_view_-_introduction_and_question-time&rev=1624612196&do=diff Node Monitor View Author: Cathal O'Keeffe Introduction The Node Monitor is the primary GUI our customers use to view alarms as they come in. ---------- Node Monitor Views The Node Monitor has multiple views, but all of them are based around displaying alarms on the systems we monitor. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:object_model_-_the_basics&rev=1624612196&do=diff Object Model - The Basics Author: Cathal O'Keeffe Introduction You should read SNMP & Traps in a Nutshell before reading this wiki entry. Now that we know what traps are, we have to figure out what to do when we get them. Our software is designed to monitor equipment and report when things go wrong. We do this by raising alarms. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:quartz_-_scheduling_overview&rev=1624612196&do=diff Quartz - Scheduling Overview Author: David McGee Introduction Quartz is [1] an open source job scheduling library that can be integrated within a Java application. It can be used to create simple or complex schedules for executing tens, hundreds, or even tens-of-thousands of jobs; jobs whose tasks are defined as standard Java components that may execute virtually anything you may program them to do. Quartz is freely usable, licensed under the Apache 2.0 license. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:snmp_and_mibs_in_a_nutshell&rev=1624612196&do=diff SNMP & Traps in a Nutshell Author: Cathal O'Keeffe Introduction - What is SNMP SNMP stands for simple network management protocol. As the name suggests, it is a standard protocol designed for managing devices. Wikipedia has a brief description of the theory text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:start&rev=1624612196&do=diff SNMP Manager Introduction * SNMP and MIBs in a nutshell * Object Model * Alarms - the basics * Node Monitor View * Log files Network Element * Network Element topology overview and types * Network Element Fields * Excel File Loader in a nutshell (Import and Export) * Login Credentials for Controllers * Network Group Functionality Users * Global Admin Tool Overview * Introduction to contacts and associated responsibilities * Extenet User Types Trap & Alarm Handlin… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:supported_technologies&rev=1624612196&do=diff Supported Technologies We are contractually obliged to our customers to provide support for certain DAS technologies. This means that they are expected to work as part of the basic platform and this any work for monitoring these is non-billable. If we are asked to integrate a non-supported technology into our platform then that work is billable. Some technologies are billable for trap monitoring but not for auto-discovery features. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_aggregate_intro&rev=1624612196&do=diff Trap Aggregate Author: Eoin Joy The Trap Aggregate functionality is designed to help with the rapid receipt of certain traps matching certain criteria. In short, multiple similar traps are bundled up and handled as one trap. Trap Aggregate strategies text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_filter_forwarding&rev=1624612196&do=diff Trap Filter/Forwarding Author: David McGee Introduction Trap forwarding allows Errigal to forward SNMP (Simple Network Management Protocol) traps received to an external entity, other than our DAS integrator customers, based on our customer's contractual requirements with their carriers. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_handling_overview&rev=1624612196&do=diff Trap Handling Overview Author: David McGee Introduction SNMP (Simple Network Management Protocol) traps are currently handled by the IDMS SNMP Manager. Up to 100,000 of these traps get sent to Errigal everyday by our customers, from 1000s of devices residing on their telecoms networks. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_override_intro&rev=1624612196&do=diff Trap Override Intro Author: David McGee Trap overrides are put in place to manually override the severity of an active alarm. By default, informational alarms are not ticketed. Begin by selecting a particular MIB. This will then populate the next step which is to filter for text or to select a trap from the Trap Select dropdown menu. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_rule_checklist&rev=1624612196&do=diff Trap Rule Checklist Author: Eoin Joy For each trap rule, there are certain principles which they must follow for best practices and future maintenance purposes. The Trap Rule Checklist aims to ensure that these principles are upheld each time a trap rule is worked on. text/html 2026-01-07T11:10:11+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_rule_template&rev=1767784211&do=diff Trap Rule Template This is a template example for creating trap rules. Trap rules should generally follow the structure laid out in this template with the undefined variables filled in with information from the trap. Please follow this structure as much as possible for a given technology. The logging guidelines are text/html 2023-06-14T16:57:46+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:trap_rule_testing&rev=1686758266&do=diff Trap Rule Testing Author: Eoin Joy Before a Trap Rule is deployed into the production system, first we must test it on the customer-data-specific QA system ---------- Configuring An Environment For Script Writing It is very useful to be able to have correct syntax highlighting for such scripts that can refer quite closely to core Errigal Application code, as is the case with Trap Rules and the SNMP Manager. For this end you could begin writing your script inline with SNMP Manager code (don'… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting&rev=1624612196&do=diff SnmpManager General Troubleshooting Not Starting Missing MIB Entries Scenario: SnmpManager will not start, URL will yield a 404 exception. Sample Exception Log Excerpt: 2019-02-11 05:33:40,459 [localhost-startStop-1] INFO snmp.MibHandler - Error, could not save mib entry for RUCKUS-PRODUCTS-MIB.mib 2019-02-11 05:33:40,481 [localhost-startStop-1] INFO snmp.MibHandler - ERROR MESSAGE: Property [{0}] of class [{1}] cannot be null[objectName:com.errigal.snmpmanager.Mib, arguments:[fullNa… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_adding_port_number_to_ips_in_load_sheets&rev=1624612196&do=diff Troubleshooting - Adding port numbers to IPs in load sheets Author: Michelle McCausland Example Customer Request Support, Pat has modified one of our load sheets to reflect port 8080 as part of the IP address. This approach appears to allow us to link directly to the unit GUI, and also perform an alarm audit on the controller. Would including this port as part of the IP address impact anything else being performed in the background? I do not believe Errigal actively pings Commscop… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_address_details_not_updating_after_spreadsheet_upload&rev=1624612196&do=diff Troubleshooting - Address details not updating after spreadsheet upload Request from DJ - Date: Thu, Mar 9, 2017 at 2:22 “Like I mentioned, NC-MI-MIDTOWN-VZW-Host4 _remote address is loaded incorrectly, I tried to change the remote address from 1290 W. Elizabeth to 3100 Vinewood St, but failed to do so. Can you please take a look at it .Attached is the loadsheet. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_contact_is_receiving_data_error_message&rev=1624612196&do=diff Troubleshooting - Contact is receiving data error message Author: Michelle McCausland Example Customer Request Support, I am encountering errors when attempting to update contact responsibilities. Would the contacts being in error cause any adverse effects on dispatches? Do we know how many other contacts are in error? OR When I open up a user in the snmp manager gui I get a data error in the network responsibility section (See Screenshot below). text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_determining_which_trap_rule_to_update&rev=1624612196&do=diff Troubleshooting - Determining which trap rule to update example from CCSUPPORT-1912 The trap rule needs to be changed to fix the problem we have here where an alarm should be critical but is minor. You may need some information to determine which rule is being used and what needs to be edited for a fix. Which trap rule is it? Which MIB contains the specification of this alarm? text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_excel_sheet_will_not_upload_due_to_incorrect_workflow&rev=1624612196&do=diff Troubleshooting - Excel File Loader sheet will not upload due to incorrect workflow Author: Michelle McCausland Example Support Request Example support ticket - ESR-995313 I was getting errors related to mNET workflow. I am not sure did I do something wrong or this option is not available. Can you please check and update the system with correct format reflecting “ExteNet mNET Alarm”. Error received by the system while loading the sheet, is attached below. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_investigate_global_admin_tool_not_working&rev=1624612196&do=diff Investigate Global Admin Tool Not Working Author: Michelle McCausland Example Customer Request Support, I received this in QA when trying to access Global User Admin. This error pops up as soon as the screen loads. ---------- Solution Tailing the logs while recreating this issue revealed the following logs: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:troubleshooting_-_node_monitor_not_loading_issues&rev=1624612196&do=diff Troubleshooting - Node Monitor Not Loading Issues Author: Michelle McCausland Example Customer Request Support, The SNMP Node Monitor is currently not loading. Agents which started the application earlier today appear to be operational, but if they attempt to restart application, it stays hung in “Loading application, please wait… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:snmpmanager:updating_trap_knowledge&rev=1624612196&do=diff Updating Trap Knowledge Author: Eoin Joy Introduction Occasionally, Errigal or the customer will wish to change the trap knowledge values, either to ensure better matching to alarms or connecting to functionality like neutral host, or to change the human readable fields that show in the Node Monitor and EMS for alarms.