http://3.86.49.49/ 2026-04-17T13:31:14+00:00 http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:adding_attachments_to_network_elements_with_portal_knowledge_base&rev=1624612196&do=diff Adding Attachments To Network Elements Author: Anna Dowling In the Noc Portal, you can upload an attachment to an element. The following steps outline how to do this: * Select a cluster from the dropdown: * Find the network element you wish to upload the attachment to using the text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_an_understanding_of_how_externalised_sql_queries_work_in_the_portal&rev=1624612196&do=diff Administration: An understanding of how externalised SQL queries work in the Portal Author/Assessor: Anna Dowling The SQL Query class houses query text which is used to pull back alarm and ticket information for display in the Noc Portal. As previously demonstrated in text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_cluster_and_cluster_group_management&rev=1624612196&do=diff Administration: Cluster and Cluster Group Management Author: Anna Dowling * In the Noc Portal, we have the concept of clusters and cluster groups. Explanations of these domain objects are available in the section: Object model: the basics * In order to manage these domains in the application, an admin view exists. This contains the controller page for all of the main domain objects associated with the Noc Portal. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_company_configuration&rev=1624612196&do=diff Administration: Company Configuration Author: Michelle McCausland Introduction The company configuration settings can be found in the Noc portal admin area (from the Noc portal home page click on manage account): Adding a new company config To add a new company config, click on New CompanyConfig and you will be presented with the following: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_database_profiles&rev=1624612196&do=diff Administration: Database Profiles Author: Michelle McCausland Introduction To access the Database Profile section of the NOC portal, in the admin section click Database Profile: Establishing database profiles allows the noc portal application to connect to the other applications for example the Ticketer or the SNMP Manager. If the connection details are incorrect for example to the ticketer then the noc portal tickets will fail to load in the application so this configuration is very impor… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_legend_management&rev=1624612196&do=diff Administration: Legend Management Author: Michelle McCausland Introduction The legend management settings can be found in the Noc portal admin area (from the Noc portal home page click on manage account): Adding a new legend To add a new legend item, click on New Legend and you will be presented with the following: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_map_overlay_map_overlay_revisions_work_through_normal_gui&rev=1624612196&do=diff Administration: Map Overlays Author: Michelle McCausland Introduction It is possible to view fiber in the Noc portal based on cluster selection (View Preferences button > Overlays > Fiber in Area). Fiber is configured in the form of KML and KMZ files; a KMZ file being a compressed or zipped KML file. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_snmp_source_configuration&rev=1624612196&do=diff Administration: SNMP Source Configuration Author/Assessor: Anna Dowling The SNMP Source Configuration creates the database connection for accessing the snmp_manager application. The SNMP Source Configuration is set on a per Configuration basis. To enable a particular snmp config, it must be assigned to the active text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_ticketer_source_configuration&rev=1624612196&do=diff Administration: Ticketer Source Configuration Author/Assessor: Anna Dowling The Ticketer Source Configuration creates the database connection for accessing the Ticketer application. The Ticketer Source Configuration is set on a per Company Configuration basis. To enable a particular Ticketer config, it must be assigned to the active text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:administration_-_user_administration_in_portal._creation_of_users_update_searching_etc&rev=1624612196&do=diff Administration - User Administration in The Noc Portal Author/Assessor: Anna Dowling Configuring Users * Users are configured in the Noc Portal by an Administrator in the admin view. * In order to navigate to the admin view, the logged in user must have the role text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:demonstrate_understanding_of_basic_tools_and_map_tools&rev=1624612196&do=diff Understanding of basic tools and map tools Author: Anna Dowling This wiki entry will demonstrate some of the basic tools and map tools available to the end user in the Noc Portal, which have not been covered in other areas of the wiki. The first area to focus on is the maps functionality. There are a number of display methods available to the user for navigating the map. These are as follows: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:demonstrate_understanding_of_how_network_elements_and_markets_appear_in_portal&rev=1624612196&do=diff How Network Elements And Markets Appear In The Noc Portal Author: Michelle McCausland Introduction to the Noc Portal The Noc Portal (also known as the carrier portal) provides a simplified interface to view the network. It provides “sanitized” information for the Carriers to see the status of their network and ticket summaries for each visible alarm. It also provides an “emergency” platform for large scale outages where outage information is posted and updated and an emergency condition evolv… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:log_files&rev=1624612196&do=diff Log Files Author: Anna Dowling Grails Log File Locations: Depending on the server, the grails application files for the Noc Portal will be located in one of the following: * /usr/local/logs * ~/logs/grails The name of the file in this location is NocPortal.log text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:object_model_-_the_basics&rev=1624612196&do=diff Object model: the basics Author: Anna Dowling The following outline will give the reader a summary of the main domain objects associated with the NOC Portal application. Main Tables and Descriptions: * company_config - The Noc Portal is configured using the company_config domain. This assigns all of the default display options for the application specific to which Customer is using it. For example American Tower would have a separate company_config set up to Extenet. Only one company_confi… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:review_user_guides&rev=1624612196&do=diff NOC Portal User Guides Author: Michelle McCausland Please Note: The user guide process is currently being updated to include Errigal document templates, versioning etc. More to follow! Currently user guides are stored in the Errigal Dropbox account in: Errigal Shared Documents\User Guides text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:review_webex_introductory_video&rev=1624612196&do=diff Review webex introductory video Author: Anna Dowling For a summary of what the Reporting Manager is and a demo of the overall features please go to <https://errigal.webex.com>, log in and find 'My Recorded Meetings'. The video is titled '#21- Noc portal demo - Cathal 18Jan16'. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:start&rev=1624612196&do=diff NOC Portal Introduction * Object model - the basics * Log files * Intellij IDEA - Setup of NOC Portal dev environment Using the Noc Portal * How Network Elements And Markets Appear In The Noc Portal * Alarming - Where Alarms Come From * Ticketing - Where Tickets Come From * Understanding of Alarm Type views * Understanding of Map Overlay types * Understanding of basic tools and map tools * Adding Attachments To Network Elements * Understanding of Preventative Maintenanc… text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:troubleshooting_-_fetch_error_when_loading_a_map_overlay&rev=1624612196&do=diff Troubleshooting - Fetch Error when loading a map overlay Author: Michelle McCausland Example Customer Request Support, I am receiving a FETCH ERROR in the portal when trying to load a map overlay in a particular cluster. Please Advise ---------- text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:understanding_of_alarm_type_views&rev=1624612196&do=diff Understanding of Alarm Type views Author: Michelle McCausland Getting started In order to start working with the Noc Portal select a cluster from the dropdown. As mentioned previously in Demonstrate understanding of how network elements and markets appear in Portal the map view will zoom to the location selected and various markers will be shown on the map depending on the selected view. See below: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:understanding_of_change_management_views&rev=1624612196&do=diff Understanding of Change Management views Author/Assessor: Anna Dowling. Note: Crown Castle is no longer a customer of Errigal * Change Management is currently only used by Crown Castle and should be tested using their data * The Change Management preferences can be located in the View Preferences window as previously described in text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:understanding_of_map_overlay_types&rev=1624612196&do=diff Understanding of Map Overlay types Author: Michelle McCausland Getting started In order to start working with the Noc Portal select a cluster from the dropdown. As mentioned previously in Demonstrate understanding of how network elements and markets appear in Portal the map view will zoom to the location selected and various markers will be shown on the map depending on the selected view. See below: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:understanding_of_preventative_maintenance_views&rev=1624612196&do=diff Understanding of Preventative Maintenance views Author: Anna Dowling * The Noc Portal has a configuration option to display specific Preventative Maintenance status tickets on a per cluster basis. These options are available to the end user through the View Preferences panel located at the bottom of the map in the portal view. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:walkthrough_of_a_busy_market_-_alarming._demonstrate_understanding_of_where_alarms_come_from&rev=1624612196&do=diff Alarming - Where Alarms Come From Author: Anna Dowling Introduction: The following synopsis will walk through the steps of how an alarm shows up in the Noc Portal. For the purposes of this demonstration we are going to examine the market T-Mobile - New York. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:nocportal:walkthrough_of_a_busy_market_-_ticketing._demonstrate_understanding_of_where_tickets_come_from&rev=1624612196&do=diff Ticketing - Where Tickets Come From Author: Anna Dowling Introduction: The following synopsis will walk through the steps of how a ticket shows up in the Noc Portal. For the purposes of this demonstration we are going to examine the market T-Mobile - New York.