http://3.86.49.49/ 2026-04-17T13:31:13+00:00 http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:chicago_department_of_transport_-_errigal_digger_support_in_watchdog_dig_portal&rev=1624612196&do=diff Chicago Department of Transport - Errigal Digger Support in Watchdog/Dig Portal * CDOT operates a web service which allows us to retrieve unacknowledged dig tickets via SOAP. From here, the destination is the Crown Castle Dig Portal to enable dig tech operators to locate or clear these tickets. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:dig_tickets_summary_ticket_list_drilldown&rev=1624612196&do=diff Dig Tickets Summary (Ticket List) Drilldown Author: Eoin Joy In the main interface of the Dig Portal, to the left of the screen is a list of currently pending Dig Tickets that require the attention of a Dig Portal User. This interface is how tickets are selected so that they can be zoomed to on the map. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:dig_ticket_creation_activity_check&rev=1624612196&do=diff Dig Ticket Creation Activity Check Example email subject: Ticketer - Ticket Count Alert for 'CBYD - Chicago' See SUPPORT-299 - CBYD - Arizona North and CBYD - Arizona South are test markets as identified by CC Query to find distribution for current checks related to CBYD markets: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:dig_ticket_selection_and_deep-dive_on_a_ticket&rev=1624612196&do=diff Dig Ticket Selection Author: Eoin Joy There are several ways to select a dig ticket to see more details on it in the case that it is not immediately obvious what status it should be put into. Select From Ticket List The most common way to select a ticket to appear in the map interface is by selecting it from the text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:email_parse_rules&rev=1624612196&do=diff Ticketer - Email Parse Rules Email parsing rules are groovlets associated with Dig Ticket Call Centers. A Call Center will send an email to an inbox we monitor and if the sender email address matches an email address belonging to a Call Center, it will parse the email into a ticket based on the rule associated with that Call Center. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:introduction_to_dig_ticket_mailbox&rev=1624612196&do=diff Introduction to Dig Ticket Mailbox Author: Eoin Joy The Dig Portal creates new Dig Tickets based on parsing emails from a mailbox that is setup as a recipient to a distribution list that receives hundreds of Dig Ticket Emails per day from Dig Centers across the US. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:object_model_-_the_basics&rev=1624612196&do=diff Object model: the basics Author/Assessor: Anna Dowling The following outline will give the reader a summary of the main domain objects associated with the Dig Portal application. Main Tables and Descriptions: * company_config - The Dig Portal is configured using the company_config domain. This assigns all of the default display options for the application specific to which Customer is using it. Only one company_config object can be active per application. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:review_user_guides&rev=1624612196&do=diff DIG Portal User Guides Author: Michelle McCausland Please Note: The user guide process is currently being updated to include Errigal document templates, versioning etc. More to follow! Currently user guides are stored in the Errigal Dropbox account in: Errigal Shared Documents\User Guides text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:review_webex_introductory_video&rev=1624612196&do=diff Review webex introductory video Author: Michelle McCausland Please take the time to review an Introductory Video on the Errigal IDMS Dig Portal. Introduction to the IDMS Dig Portal You will need the Webex login which can be found in the Password Safe. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:start&rev=1624612196&do=diff Dig Portal Note: The Dig portal is a deprecated application * Review webex introductory video * Object model - the basics * What is CBYD * Introduction to dig ticket mailbox * Dig Tickets Summary (Ticket list) drilldown * Dig Ticket selection and deep-dive on a ticket * Dig Ticket searching (Basic and advanced) * Tools deep-dive * Fly to address and fly to node overview * Report fiber cut demonstration * Overview of Ticketer interaction with Dig Portal * Ticketer - Dig … text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=onboarding:digportal:what_is_cbyd&rev=1624612196&do=diff What is CBYD? Author: Eoin Joy Call Before You Dig (CBYD) is a service by which a contractor or other company working in the field notifies their local Dig Center, and they in turn notify any parties who may or may not be affected by a dig in that area. Companies notified by a system like this include power, gas, water, and telecoms companies.