http://3.86.49.49/ 2026-04-17T10:44:27+00:00 http://3.86.49.49/ http://3.86.49.49/lib/tpl/docnavwiki/images/favicon.ico text/html 2023-02-14T16:32:36+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=atc&rev=1676392356&do=diff ATC Time Zone: Eastern Contacts: text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=atc_noc_portal_alarm&rev=1624612196&do=diff ATC NOC Portal Alarm Email ALARM: “atc-prod-nocportal-unhealthy-handlers” in US East (N. Virginia) Due to the ATC Noc Portal LB getting a 502 error(due to handlers being down ) An AWS alarm email is in place to go out to support. If it goes off we need to see which handler is down as it could be both. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=gitpushtest&rev=1624612196&do=diff Testing GIT Hourly Push Update text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=issue_category&rev=1624612196&do=diff Issue Category Description Should be used in summary of ticketAlarm Analysis  Issues where you are investigating alarm problems or improvements. YesAlarm Sync Issue  Issues where you are investigating alarm sync or improvements. YesAudit  All tickets relating to the Audit process. text/html 2023-01-30T09:32:03+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=navigation&rev=1675071123&do=diff * Database, Server & Network Management * Everything a new server cluster needs * Install MySQL on a Server - REHL 6.6 * Restarting an application container * Backing Up A Table * Accessing Visual VM * Router Configuration * Compare database schema pre/post release * Connecting by SSH through PuTTY * How to Create a User in Mysql and Grant Permission * Log Rotation - Setting up log rotation on a server * AWS Login * Renewing Signal Seeker (Iris) Licenses * … text/html 2023-02-14T16:33:59+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=netrio&rev=1676392439&do=diff Netrio Time Zone: Central Netrio Helpdesk: helpdesk@netrio.com text/html 2024-06-07T14:17:00+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=ooh_triage&rev=1717766220&do=diff Out Of Hour Triage * User Login Issue * text/html 2023-01-28T22:09:33+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=operations_ticket_summary_format&rev=1674943773&do=diff Author: Loughlin Moore ( July 2020 ) Updated: Loughlin Moore ( January 2023) Operations Ticket Summary Format The format is: Context - Area Action - Short Details When it comes to a Topology or Component Discovery issue you only need to mention the technology and software version ( if known ) in the Short Details field. text/html 2022-08-17T15:07:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=opsdev&rev=1660745276&do=diff OpsDev Jira Board Ops Dev Process Doc ---------- Engineering Required The Resolution Category of “Engineering Required” should be added for Tickets that have to be resolved by a Development release or a patch. In both cases, an IDMS reference needs to be added to the ticket under the text/html 2022-08-17T15:08:22+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=pending_ops_dev_analysis&rev=1660745302&do=diff See opsdev text/html 2023-06-30T10:16:48+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=scottypromain&rev=1688116608&do=diff ScottyPro * Introduction to ScottyPro * ScottyPro Workflows, Forms & Templates * Support Labels * ScottyPro Queues * Operations Ticket Summary * Scotty Pro QA * ScottyPro Support Forms * ScottyPro Support Workflows * ScottyPro Visibilities * Operations Update Form * ScottyPro Info Files * ScottyPro and Support Request Features & Terms text/html 2022-07-25T14:51:53+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=scottypro_qa&rev=1658757113&do=diff ScottyPro QA ScottyPro QA App Handler: 10.91.130.62 qascottypro.err ScottyPro QA DB Instance: 10.91.130.122 qascottyprodb1.err The can be SSH’s to using: User: scotty Password: o*s Ticketer: <https://qascottypro.errigal.com/Ticketer/workbench> Reporting Manager: <https://qascottypro.errigal.com/ReportingManager/reporting/index> Applications will run on the App handler apache server when active. text/html 2023-02-14T15:22:18+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=scottypro_queues_definition&rev=1676388138&do=diff ScottyPro Queues & their Definition Status Description Triage Newly created requests to the support email address that require review are placed here. Open Newly created requests to the support email address that have been reviewed are placed here. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=scotty_pro_ticket_summary&rev=1624612196&do=diff Author: Loughlin Moore ( July 2020 ) Operations Ticket Summary Format. New format is: Application Area Action - Issue/Request When it comes to a Topology or Component Discovery issue you only need to mention the technology and software version ( if known ) in the Issue/request field. text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=sidebar&rev=1624612196&do=diff text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=start&rev=1624612196&do=diff Welcome to the Errigal Wiki This is the source of all knowledge within Errigal! You can contribute to this wiki but you need to learn the correct syntax. Documentation - Internal Errigal Collaboration WIKI Documentation To add a page, you must add a link, for example JIRA Guidelines, navigate to it (it should say this page doesn't exist yes) and click create on the right hand side. text/html 2023-06-27T16:43:58+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=support_request_application_database_tables&rev=1687880638&do=diff Support Request Application Config Tables See in ScottyPro and Support Request Features & Terms Google Sheet config_entry idDescriptionNameValueFurther Details 1Customer - VisibilityVISIBILITYAirgainDetermine market visibility ticket is opened in2Customer - WorkflowWORKFLOWAirgain Support RequestDetermine workflow visibility ticket is opened in text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=ticket_management&rev=1624612196&do=diff Work on the page in Progress Further information will be added soon text/html 2021-09-29T15:54:12+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=trainingvideos&rev=1632927252&do=diff Training Videos * Training Support Page * Video Resources * Website Training text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=training_support_page&rev=1624612196&do=diff Training Support Page Author: Michelle An internal training instance has been set up to hold internal training videos + relevant documentation. It can be found here: training.errigal.com/Support Login access can be found in the password manager under: training_user text/html 2021-06-25T10:09:56+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=video_resources&rev=1624612196&do=diff Video Resources Video Editing / Production Software * Adobe Premier Pro - Video editing * Audacity - Audio production Video Training * Free Adobe Premiere Pro Essentials Tutorial Course - Video Editing Basics * The ULTIMATE Adobe Premiere Pro Shortcuts, Tips & Tricks Misc Tools * Video File Compressor text/html 2021-11-25T17:05:09+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=watchdog_agent&rev=1637859909&do=diff Watchdog Agent Alarm CRITICAL - WatchdogAgent : errigalWatchdogStateApplicationFailureNotification - WatchdogApplicationFailureAlarm. Context This is one of the most important Watchdog alerts you will see. When a Watchdog cannot start it will generate the Watchdog Agent alert. The Watchdog Agent is part of a Watchdog. text/html 2023-01-30T15:22:39+00:00 Anonymous (anonymous@undisclosed.example.com) http://3.86.49.49/doku.php?id=website_training&rev=1675092159&do=diff Website Traning from Geek Power Studios Training Videos