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supportrequestpagescottyproworkflowsandforms:support_request
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Workflows, Forms and Templates
Workflows
Rules to Note
Auto Assigned
If you Resolve or Cancel a Ticket in ScottyPro it automatically assigns you the ticket. If you are making the decision to Resolve or Cancel you would be the best person to contact when a ticket needs to be reviewed for any reason.
Assign moving out of Open When you move a ticket out of the Open status and you are not already assigned, You will be automatically assigned the ticket.
Return to Triage If you leave an estimate as 0 the ticket will be returned to Triage.
Billable Only If you move a ticket marked as Nonbillable into Pending Approval it will be moved back to Triage
Emails
| Template Name | State Or On Form Save Used On |
| Support Ticket Move | Open,In Progress,Paused By.. Awaiting Verification,Resolved, Cancelled |
| Support Ticket Approval | Pending Approval |
| Support Request Email | Triage |
| Support Ticket Customer Update | Customer Update |
| Support Ticket Update | Operations Update |
Forms
Forms related to the Support Request Application
- Operations Update
- Customer Update
- Support Request Details
- Resolution Form
supportrequestpagescottyproworkflowsandforms/support_request.1669642861.txt.gz · Last modified: 2022/11/28 13:41 by 10.91.129.7
