User Tools
supportrequestpagescottyproworkflowsandforms:support_request
This is an old revision of the document!
Workflows, Forms and Templates
Workflows
Rules
Auto Assigned - If you Resolve or Cancel a Ticket in ScottyPro it automatically assigns you the ticket. If you are making the decision to Resolve or Cancel you would be the best person to contact when a ticket needs to be reviewed for any reason.
Emails
| Template Name | State Or On Form Save Used On |
| Support Ticket Move | Open,In Progress,Paused By.. Awaiting Verification,Resolved, Cancelled |
| Support Ticket Approval | Pending Approval |
| Support Request Email | Triage |
| Support Ticket Customer Update | Customer Update |
| Support Ticket Update | Operations Update |
Forms
Forms that related to the Support Request Application
- Operations Update
- Customer Update
- Support Request Details
- Resolution Form
supportrequestpagescottyproworkflowsandforms/support_request.1669642581.txt.gz · Last modified: 2022/11/28 13:36 by 10.91.129.7
