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supportrequestpagescottyproworkflowsandforms:support_request
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* * * * * * * * * * * * * * * Work in progress * * * * * * * * * * * * * * *
Workflows, Forms and Templates
Workflows
Rules
Auto Assigned
If you Resolve or Cancel a Ticket in ScottyPro it automatically assigns you the ticket. If you are making the decision to Resolve or Cancel you would be the best person to contact when a ticket needs to be reviewed for any reason.
Emails
| Template Name | State Or On Form Save Used On |
| Support Ticket Move | Open,In Progress,Paused By.. Awaiting Verification,Resolved, Cancelled |
| Support Ticket Approval | Pending Approval |
| Support Request Email | Triage |
| Support Ticket Customer Update | Customer Update |
| Support Ticket Update | Operations Update |
Forms
supportrequestpagescottyproworkflowsandforms/support_request.1669639741.txt.gz · Last modified: 2022/11/28 12:49 by 10.91.129.7
