User Tools
supportrequestpagescottyproworkflowsandforms:support_request
This is an old revision of the document!
* * * * * * * * * * * * * * * Work in progress * * * * * * * * * * * * * * *
Workflows, Forms and Templates
Workflows
Rules
Auto Assigned
If you Resolve or Cancel a Ticket in ScottyPro it automatically assigns you the ticket.If you are making the decision to Resolve or Cancel you would be the best person to contact when ticket needs to be reviewed for any reason.
Emails
Below are the and the contacts they are set to send to per customer
Templates Name
- Support Ticket Move
- Support Ticket Approval
- Support Request Email
- Support Ticket Customer Update
- Support Ticket Update
Forms
supportrequestpagescottyproworkflowsandforms/support_request.1669639045.txt.gz · Last modified: 2022/11/28 12:37 by 10.91.129.7
