Weekly Report

ScottyPro Tickets

In the ScottyPro Reporting Manager run the Weekly Reports - All Support Tickets this will return all ScottyPro tickets required for the report.

Internal Tickets (Jira)

Bookmark this Jira filter

Weekly Report All Internal Tickets ( 2 weeks of Resolved/Closed)

Ticket Files Folder and How to docs

• Update the 2 Ticket google sheets located in the Ticket File folder with the data from their corresponding report.

• Each Sheet will autorun a Macro that will clear the sheet of last week's data, you must select yes when prompted as this will also date stamp the sheet.

• Paste in data from the report into cell A1. Before pasting make sure that all columns with hash symbols are adjusted so data is visible.

The report is set on a schedule and will run itself between 1pm and 2pm, if I can't run for some reason an email will be sent to support@errigal.com