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Internal Application Support Tickets ( Jira )
Summary Format: Context(Application) - Area Action/Type - Short Details
The template ticket SUPPORT-1296 can be cloned when creating internal tickets.
Although internal tickets don't have the Area and Action menus you should try and think of appropriate Area and Action choices when creating tickets. In some cases, the Area is not applicable or required.
Integration tickets would also be opened in this queue, however, they follow their own format.
Application Support Workflow
Demo video
Please review this video to show a ticket being moved through the workflow. As it's a demo ticket no format was used for the summary.
The validation set up on Application Support Workflow.
Auto Assign
If you Resolve or Close a Ticket in the Application Support Queue in Jira it automatically assigns you the ticket. If you are making the decision to Resolve or Cancel you would be the best person to contact when a ticket needs to be reviewed for any reason.
