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Introduction to ScottyPro
Author: Michelle McCausland
Updated: Loughlin Moore (July 2019)
ScottyPro Ticketer
ScottyPro is a version of the Ticketer IDMS application that is used for support ticketing.
The main difference between the IDMS Ticketer and ScottyPro is the use of the Kanban board view.
The Kanban board displays tickets visually according to their state.
The application can be accessed via the following link:
See also Support Request Application
The Environment/Server configuration for running ScottyPro is described here
As of 11th December 2019 ScottyPro has moved to a new instance.
ExteNet and American Tower have access to ScottyPro with a customer role
Attached is the Customer User Guide for ScottyPro: ext_-_scotty_pro_user_guide.pdf
ScottyPro Reporting Manager
In conjunction with the Ticketer, there is also a Scotty Pro Reporting Manager instance.
This application contains customer-specific reports based on the tickets in ScottyPro.
The Scotty Pro Reporting Manager URL is: http://scottypro-rm.err:8081/ReportingManager/reporting/index
ExteNet and American Tower also have access to ScottyPros Reporting Manager and a certain list of relevant reports.
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