This is an old revision of the document!

Author: Paddy Murphy

This wiki was created to assist if you encounter issues with Alarm Sync.

Please note that an Alarm Severity Sync should be run before an Active Alarm Sync

Run the following query on the Controller been investigated.

  select id, name, technology, software_version ip_address, port, link_down, login_credentials_id, http_session_manager_configuration_id, alarm_sync_setting_id, discovered_trap_configuration_id  from network_element where id = <network  element id>;
  

Verify that none of the following values are null:

• login_credentials_id
• http_session_manager_configuration_id
• alarm_sync_setting_id
• discovered_trap_configuration_id
• software_version