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resolution_area:watchdog_resolutions:res-w9502

LinkUpPollerProcessInActive

Level: Critical FIXME

Purpose: To let us know if the Link Poller is down on a system

Scenario: This log line is not found in the SnmpManager logs

Total LinkPoller tasks for LinkUpPoller

Resolution: Restart the link poller

Manual Action Steps: Use this link to restart the link poller https:$HANDLER_URL:$PORT/SnmpManager/linkPollerConfiguration/list Hit the Start/Stop IP Connectivity Poller button. Make sure to do this on the link poller handler Normally this is the load balancer, however EXT have link polling on extdb2. If unsure check the thread_config table Use this to help select * from snmp_manager.thread_config tc where tc.`type` like “IP_CONNECTIVITY” Auto clear: This alert will clear when the log line is found

resolution_area/watchdog_resolutions/res-w9502.txt · Last modified: 2022/03/06 10:43 by 10.91.120.28