Level: Critical

Purpose: Notify operations that Netace tickets are not been created.

Scenario: No Netace tickets have been created in the previous hour.

Resolution:

Verify that the netace_adapter is running

 ps -edf | grep -i netace-adapter 
 

Check netace_adapter logs:

/var/spring-boot/netace-adapter/

Verify that the netace_auto user was not deactiveated in Userprofile

Manual Action Steps:

-- Watchdog check
select count(*) from ticketer.ticket t left join ticketer.`user` tu on t.creator_id = tu.id where (tu.login like "%netace%" or tu.login like "%netflex%") and create_date >= now() - interval 1 hour

Auto Clear: Yes