Level: Critical

Purpose: Alerts if the Ticketer application stops running.

Scenario: Ticketer is not running on server.

Resolution: Verify that Ticketer application is running, check logs for exceptions, & restart if required.

Manual Action Steps: Check if application is running

 ps -edf | grep -i ticketer
 

Example restart of Ticketer on apps1 ironman, replace ironman with correct server and handler

 ansible-playbook -i ../env-configuration/ironman/hosts.ini ticketer.yml --vault-id @prompt -e"actions='stop,start'" --limit apps1

Auto Clear: Will clear when Ticketer application is running.