Level: Critical

Purpose: Notify operations when email sending fails in the Ticketer application due to invalid email syntax in the previous 30 minutes.

Scenario: Alert is received when the following appears in the Ticketer logs: 'Invalid Email Recipients'

Resolution: Search the Ticket logs to identify the invalid email. Notify customer.

Manual Action Steps: Find 'Invalid Email Recipients' in affected handler Ticketer logs

Auto Clear: Will clear after 30 minutes if no further invalid emails are used.