Level: Major

Purpose: Alerts when a handler is not recognised as a trap receiver by the load balancer

Scenario: Apps1 is flagged as inactive and is not receiving traps to process.

Resolution: Check the thread config to see if the handler is active or not.

Manual Action Steps: Try restarting the datagram receiver on that handler first https://ironmanapps1.err:8082/SnmpManager/configuration/restartDatagramReceiver

If that does not work then restart the SNMP Manager

ansible-playbook -i ../env-configuration/$ENV/hosts.ini –diff –vault-id @prompt snmpmanager.yml -e “actions='stop,start'”

Auto Clear: Will auto clear after 5 minutes of no issue