Level: Major

Purpose: Notify Errigal Operations staff that ticketer integration had an authentication error when trying to connect to salesforce

Scenario: If the Salesforce API failed due to maintenance or API error on the Salesforce side. Example error in ticketer integration logs:

2023-10-14 01:03:12.787  WARN 26593 --- [SalesforceHttpClient@cb39552-3334] o.a.c.c.s.i.s.SubscriptionHelper         : Handshake failure: {ext={sfdc={failureReason=401::Authentication invalid}, replay=true, payload.format=true}, advice={reconnect=none}, channel=/meta/handshake, id=111039, error=403::Handshake denied, successful=false}

Resolution: Restart ticketer integration and check if we're receiving carrier and force majeure updates

Manual Action Steps:

sudo systemctl restart ticketer-integration

Auto Clear: Will auto clear after 1 day regardless of intervention