Level: Critical

Purpose: Notify operations that SalesForce has not sent a Carrier Update for 7 days.

Scenario: Due to the new customer-focused methodology that was introduced to SalesForce in 2023, more customer interaction is required by SalesForce. This means that if we do not receive CUs (Carrier Update) or FMs (Force Majeure) from them, it might become a problem for SalesForce as they are not receiving anything from their customers.

Resolution: First check if when the alarm fires, is this still an issue with SalesForce that hasn't been resolved. If it is, talk to the SalesForce representative. If not, silence alert.

Manual Action Steps: N/A

Auto Clear: Will clear when we receive a CU.