Level: Major

Purpose: Notify operations that automated mNET groovlet that clears major & critical has failed to run. Uncleared active alarms will prevent new mNET tickets from been created.

Scenario: There are uncleared mNET critical or major active alarms, this can happen when an excessive amount of mNET traps are received over a short period of time. It can also happen when the in memory remote ticket scheduler restarts automatically.

For more information about mNET traps see mNET Technology

select *
from
  active_alarm
where
  cleared = 0
  and status in ('major' , 'critical')
  and network_element_id in (select
      id
  from
      network_element
  where
      ne_type = 'Controller' and on_air = 1
          and technology = 'mNET')

Resolution: Manually clear any uncleared critical or major mNET active alarms.

Manual Action Steps: Run query below and replace active_alarm_id with affected Active Alarm ID

update active_alarm set cleared = 1, cleared_date= now(),cleared_reason = 'Manually Cleared via DB' 
where id = active_alarm_id;

Auto Clear: Will clear when active alarms are manually cleared