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resolution_area:prometheus_resolutions:res-p1113

AppDown

Level:

  • KlaDigiModemNon200_30min - Warning
  • KlaDigiModemNon200_60min - Minor

Purpose: Alert that the KLA Digi Modem which is our gateway into KLA Site is unavailable

Scenario: DigiModem has gone off line on the site listed. This could be scheduled or unscheduled maintenance

Resolution: Contact KLA and escalate. Very little can be done from Errigal's side. We can report the problem to Verizon and raise a ticket with them for them to repair.

Manual Action Steps: None currently

Auto Clear: Yes if the Digi responses with a HTTP 200 code

resolution_area/prometheus_resolutions/res-p1113.txt · Last modified: 2021/12/09 13:01 by wflaherty