Author: Michelle McCausland

Example support ticket - CCSUPPORT-1809

Support—
Our OPS tech Dan Williams is unable to view the Das NOC form on any ticket via the workbench and ticketer. 
He can see other forms – email, FT site visit but not the NOC form. I verified that his profile is set up with the correct permissions. 
I had him log out and log back in and clear all of his cache and cookies, etc.

Basically, the user could not see the workflow in his search configuration because the workflow is set to use the Admin and Global visibilities, and additionally it is set to use Strict visibility flag.

The Strict flag means that ONLY users with Admin or Global visibility access will see this workflow, and it will not allow access to users with visibilities that are parented under those visibilities.

If the Strict flag is disabled, then anyone with a visibility that is parented under Global or Admin (i.e., pretty much every visibility) would be able to see the Remote Acceptance workflow.

Another way to imagine the Strict flag is to consider a workflow that is only used for one market, e.g. AT&T - Virginia.

If the workflow is set to only use that visibility and is flagged as Strict, then only users with that visibility will be able to see it in their search options.

To correct this, there are two options: 1) Assign user to either the Global or Admin visibilities, thus giving him access to the workflow as-is. 2) Remove the Strict flag from the workflow’s visibilities, which would give anyone with access to any child visibilities of Global or Admin. This would likely give access to nearly all users, since most visibilities (markets) are parented under Global.