• SNMP and MIBs in a nutshell
• Object Model
• Alarms - the basics
• Node Monitor View
• Log files

• Network Element topology overview and types
• Network Element Fields
• Excel File Loader in a nutshell (Import and Export)
• Login Credentials for Controllers
• Network Group Functionality

• Global Admin Tool Overview
• Introduction to contacts and associated responsibilities
• Extenet User Types

• Trap Handling Overview
• Trap Filter/Forwarding
• Introduction to link polling and types
• MIB and Trap Rule Loading in a nutshell (Use caution!)
• Trap Rule testing
• Trap Rule checklist
• Trap Rule Template
• Trap Override Intro
• Trap Aggregate Intro
• Trap Knowledge
• Demonstration of ignore trap functionality
• Updating Trap Knowledge
• Auto-ticket creation from alarms
• Quartz - Scheduling Overview
• Alarm Audit

This section provides useful advice for troubleshooting and working through common customer questions / issues.

• Troubleshooting - General
• Troubleshooting - Contact is receiving data error message
• Troubleshooting - Investigate Global Admin Tool not working
• Troubleshooting - Node Monitor Not Loading Issues
• Troubleshooting - Excel sheet will not upload due to incorrect workflow
• Troubleshooting - Adding port number to IPs in load sheets
• Troubleshooting - Add a new role in the SNMP Manager
• Troubleshooting - Determining which trap rule to update
• Troubleshooting - Address details not updating after spreadsheet upload