• Object model - the basics
• Log files
• Intellij IDEA - Setup of NOC Portal dev environment

• How Network Elements And Markets Appear In The Noc Portal
• Alarming - Where Alarms Come From
• Ticketing - Where Tickets Come From
• Understanding of Alarm Type views
• Understanding of Map Overlay types
• Understanding of basic tools and map tools
• Adding Attachments To Network Elements
• Understanding of Preventative Maintenance views

• Administration - Cluster and Cluster Group Management
• Administration - User Administration in The Noc Portal
• Administration - Company Configuration
• Administration - Database Profiles
• Administration - Map Overlays
• Administration - Legend Management
• Administration - SNMP Source Configuration
• Administration - Ticketer Source Configuration
• Administration - An understanding of how externalised SQL queries work in the Portal

This section provides useful advice for troubleshooting and working through common customer questions/ issues.

• Troubleshooting - Fetch Error when loading a map overlay