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Requirements for a new Customer

New customers using their own environment

• Support Request Page - Deploy version for this customer.
• ScottyPro - New workflow.
• ScottyPro - New visibility/Market.
• ScottPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant.

New SCO customers

• Support Request Page - The fields Point of Contact and CC email need to only show that company's email addresses for non-admins.
• ScottyPro - New workflow.
• ScottyPro - New visibility/Market.
• ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant.

New customers using their own environment

• Support Request Page - Deploy version for this customer.
• ScottyPro - New workflow.
• ScottyPro - New visibility/Market.
• ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant.

New SCO customers

• Support Request Page - The fields Point of Contact and CC email need to only show that company's email addresses for non-admins.
• ScottyPro - New workflow.
• ScottyPro - New visibility/Market.
• ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant.

Database updates/configs needed for new customer

In the Support Request config entry table

The first two entries need to be updated:

• The value for Customer - Visibility needs to be set to the market/Visibility of customer in ScottyPro
• The value for Customer - Workflow needs to be set to the customer workflow in ScottyPro
• The Support Request needs to be pointed to ScottyPro.

Kanban

• Need to add customer to Kanban in ScottyPro.
• Go to Kanban admin and select new and fill out the details.
• Use current customer as reference.