Support Process

Ticket Management

• Support Request Application
• ScottyPro
• Customer Ticket Management
• Internal Tickets
• Jira Template
• Ops_Dev Process
• Support and Watchdog Rota
• Dealing With Emails
• Important email Groups/Addresses
• The Weekly Report

Process

• Logs Backup Process
• RCA Doc Guidelines
• Daily Applications Status Report
• Login credentials for controllers
• Co-ordination Tickets
• Available AmChart 4 Report Settings
• SCO
• Remote Ticketing
• Critical Text Management
• Loughlin Handover
• Loughlin Notes

Customer

• Customer Wireguard Configuration

Tableau Cloud

• User Groups and Permissions