slaGroovletChanged

Level: Critical

Purpose: Alert when the American Tower 'Service Level Agreement' groovlet change is undone. User case for watchdog is that changes to the gooovlet were getting reverted automatically.

Scenario: Watchdog concats DB entry for 'Service Level Agreement' and compares to a hardcoded md5sum value.

Resolution: Reach out to Operations team to find if any recent groovlet changes were made. Update 'Service Level Agreement' to correct version.

Manual Action Steps:

Watchdog query

  SELECT count(*) FROM ticketer.groovlet g 
  WHERE g.TYPE != 'FORM' AND g.name LIKE 'SERVICE LEVEL AGREEMENT' 
  AND md5(concat(g.id, g.version, g.arguments, g.description, g.groovy_text, g.name, g.`type`, g.arg_description, g.failure_email_address)) != '7e93264a2f07d1a7f46cc18437eb921e'

Auto Clear: Will clear when md5sum does not match hardcoded watchdog value