Level: Critical

Purpose: Notify ATC team that SalesForce has not sent a Force Majeure for Many days.

Scenario: Due to the new customer-focused methodology that was introduced to SalesForce in 2023, more customer interaction is required by SalesForce. This means that if we do not receive CUs (Carrier Update) or FMs (Force Majeure) from them, it might become a problem for SalesForce as they are not receiving anything from their customers.

26/May/23 - Many was updated from 7 to 21 days

Resolution: First check if when the alarm fires, is this still an issue with SalesForce that hasn't been resolved. If it is, talk to the SalesForce representative. If not, silence alert.

Manual Action Steps: N/A

Auto Clear: Will clear when we receive a FM.

Cautionary Advisory Notice

Using Enigma Kibana Log search to verify the logs is misleading, as we receive multiple updates post the initial FM setting. We only count the first/initial setting of the ticket to FM, not each update.

Else pop onto atcapps1 and run

 zgrep -l  "Force_Majeure__c=true" ticketer-integration.log*