Level: Major

Purpose: Notify operations that a network element name has been added/renamed that can not be rendered in the Node Monitor

Scenario: A network element name has the potential to stop the Node Monitor from loading if it receives alarms

Resolution: Rename network element to remove/replace any double quotes, en dash, or em dash

Manual Action Steps: Run the following query to check for network element names with unsupported characters.

select 
    ne.id, ne.name, ne.last_updated
from
    network_element ne
where
    ne.ne_type != 'Small Cell'
        and (ne.name like '%"%'
        or ne.name like '%–%'
        or ne.name like '%—%')
order by ne.last_updated;

Auto Clear: Will not clear until the unsupported characters have been removed from network element name, may take up to 30 minutes to clear.