Level: Critical

Purpose: This alert indicates that an exchange does not have a consumer over the given period.

Scenario: A queue has had unroutable messages for 2m.

For example, when the exchange=“outer_orchestrator_trap_exchange”, this alert would occur when the related SnmpManager is either down, or it is not configured to fetch from this queue.

Resolution: In case when exchange=“outer_orchestrator_trap_exchange”, ensure the SnmpManagerConfig.discovery.rdfRabbitMQ is configured and enabled and the SnmpManager started up with this configuration. Here is a sample from prodatc:

   rdfRabbitMQ{
      enabled = true
      username = 'rdf'
      password = '#rabbit321!#'
      virtualHost = 'rdf_out'
      addresses = 'atclbdbrmq:5672'
      uniqueSubscriptionPrefix = 'atc_tower_network' //will be same as orchestrator.Customer.subscriptionPrefix
   }

Manual Action Steps:

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