Self-Assessment - Ticketer

Having reviewed the Ticketer information, try out your knowledge by doing the following (Locally Only!!)

• Search for a ticket that already exists. Make some updates to it
• Try to create multiple tickets with multiple forms
• Explore the workflow manager
• Try to update an existing workflow (confirm no one else is working on it!)
• Create your own workflow and publish it
• Explore the form architect
• Try to update an existing form and see the changes in a new ticket
• Try to create your own form and publish it
• Explore the user administration section
• Update a user's details
• Create a new user
• Explore the email templates functionality, as well as the email accounts administration area
• Try to update an email template. Be careful not to send an email to any customers!
• Try to create your own basic email template.
• Take a look at the Mobile Ticketer and the functionality it offers.
• On QA, try to find the Ticketer logs and identify some patterns based on your usage. Ask a colleague for help!
• Advanced: Take a look at the automation that can be added to workflows and forms via states and widgets. See if you can automate tasks using groovy! Ask people in the office for tips!