| Issue Category | Description | Should be used in summary of ticket |
| Alarm Analysis | Issues where you are investigating alarm problems or improvements. | Yes |
| Alarm Sync Issue | Issues where you are investigating alarm sync or improvements. | Yes |
| Audit | All tickets relating to the Audit process. | Yes but at the start instead of application |
| Bug | This should only be used when the issue is a confirmed bug. <br />If its codebase related only development should make this determination. | No |
| Cloud Infrastructure | AWS related tickets. | Yes |
| Configuration | Any type of configuration change. | Yes |
| Customer Requested Training | Any ticket raised to cover customer training. | Yes |
| DB Management | Changes or fixes on a DB. | Yes |
| Discovery - Component | For component loading or component discovery issues. | Yes |
| Discovery - Topology | For topology discovery or auto-discovery issues. | Yes |
| Email Template Creation | When creating new email templates. | Yes |
| Email Template Modification | Making changes to any email template. | Yes |
| Form Modification | Making changes to any Form. | Yes |
| Investigation | When further troubleshooting is required to determine the reason for the problem or when no other category is applicable. | Yes |
| Knowledgebase Admin | Making changes to the Knowledgebase. | Yes |
| MIB Integration - Non-DAS or Un-Supported Vendor | MIB integration for NON-DAS or vendor we currently don’t support. | MIB Integration only |
| MIB Integration - Supported Vendor | MIB integration for a supported vendor. | MIB Integration only |
| Network Element Loading | Issues with loading elements via load sheets. | Yes |
| New Form | Creating a new form. | Yes |
| New Function Request | Adding a function that was not present before. | Yes |
| New Report | Creating a new report. | Yes |
| New Workflow | Create a new workflow. | Yes |
| Ops Project | For an Ops project that requires a ticket in a customer queue. | Yes |
| RDF | All RDF related tasks | Yes |
| Report Modification | All modification to reports. | Yes |
| Script Creation | Creating new scripts. | Yes |
| Script Modification | Modification to existing scripts. | Yes |
| SLA Script Issue | Issue with SLA related scripts only. | Yes |
| Task | Any work that is not an investigation or other areas are not applicable. | No |
| Trap Rule Creation | Creating a new Trap rule. | Yes |
| Trap Rule Modification | Modification to existing Trap rule. | Yes |
| User Guides / Documentation | Creating user guide documentation. | Yes |
| Widget Creation | Creating a new widget. | Yes |
| Widget Modification | Modifying a new widget. | Yes |
| Workflow Modification | Modifying workflows. | Yes |