====== Support Process======

**Ticket Management** 

  * [[SupportRequestPage:support_request|Support Request Application]] 
  * [[:scottypromain|ScottyPro]]
  * [[supportrequestpage:supportrequestpageticket_management|Customer Ticket Management]]
  * [[support:Support Process Overview_Internal|Internal Tickets]]  
  * [[support:Jira Template|Jira Template]]
  * [[:opsdev|Ops_Dev Process]]
  * [[Support and Watchdog Rota]]
  * [[support:Dealing With Emails|Dealing With Emails]]
  * [[support:importantdistro|Important email Groups/Addresses]]
  * [[support:weekly_reports|The Weekly Report]]


**Process**

  * [[support:Logs Backup Process|Logs Backup Process]]
  * [[support:RCA Doc Guidelines|RCA Doc Guidelines]]
  * [[support:daily_status_report|Daily Applications Status Report]]
  * [[support:login_credentials_for_controllers| Login credentials for controllers]]
  * [[Monthly Co-ordination Tickets - Billing/Reporting]|Co-ordination Tickets]]
  * [[support:Available AmChart 4 Report Settings|Available AmChart 4 Report Settings]]
  * [[support:Small customer Offering sco | SCO]]
  * [[support:remote ticket |Remote Ticketing]]
  * [[support:Critical Text Management]]
  * [[https://docs.google.com/document/d/1fjMmvZi-UF7S6t-0JMnxD5Q313W8viuWKfpVQO00C2g/edit|Loughlin Handover]]
  * [[https://docs.google.com/spreadsheets/d/12CBlFBb9X27O4Ic4P8twzBQZqsMNanhT4Z0gUHoFD-4/edit?usp=sharing|Loughlin Notes]]

**Customer**

  * [[support:Customer Wireguard Configuration|Customer Wireguard Configuration]]

** Tableau Cloud **

  * [[https://docs.google.com/document/d/1thi1gZyukajFJp2inekyra5dd2RqMp1fCGpX4zv6GhM/edit?tab=t.0|User Groups and Permissions]]