===== NetaceTicketCreation =====

**Level:** __Critical__ 


**Purpose:** Notify operations that Netace tickets are not been created.

**Scenario:**
No Netace tickets have been created in the previous hour.

**Resolution:** 

Verify that the netace_adapter is running
   ps -edf | grep -i netace-adapter 
   
Check netace_adapter logs:

/var/spring-boot/netace-adapter/
   
Verify that the netace_auto user was not deactiveated in Userprofile

**Manual Action Steps:**
<code>
-- Watchdog check
select count(*) from ticketer.ticket t left join ticketer.`user` tu on t.creator_id = tu.id where (tu.login like "%netace%" or tu.login like "%netflex%") and create_date >= now() - interval 1 hour
</code>



**Auto Clear:** Yes