=====MnetUnclearedCriticalMajorActiveAlarms=====

**Level:** Major


**Purpose:** Notify operations that automated mNET groovlet that clears major & critical has failed to run. Uncleared active alarms will prevent new mNET tickets from been created.


**Scenario:** There are uncleared mNET critical or major active alarms, this can happen when an excessive amount of mNET traps are received over a short period of time. It can also happen when the in memory remote ticket scheduler restarts automatically.

For more information about mNET traps see [[support:extenet_-_mnet|mNET Technology]]


  select *
  from
    active_alarm
  where
    cleared = 0
    and status in ('major' , 'critical')
    and network_element_id in (select
        id
    from
        network_element
    where
        ne_type = 'Controller' and on_air = 1
            and technology = 'mNET')
  

**Resolution:**
Manually clear any uncleared critical or major mNET active alarms.

**Manual Action Steps:**
Run query below and replace active_alarm_id with affected Active Alarm ID

  update active_alarm set cleared = 1, cleared_date= now(),cleared_reason = 'Manually Cleared via DB' 
  where id = active_alarm_id;

**Auto Clear:** Will clear when active alarms are manually cleared