=====NewScottyProP1Ticket=====

**Level:** critical


**Purpose:** Notify operations that a P1 ticket has been received from a customer in ScottyPro.

**Scenario:** Alerts when there is a P1 ticket from any customer in Triage. Query checks for P1 tickets in Triage that were created in the previous 12 hours. 


**Resolution:**
Triage ticket , move out of Triage state, & start resolving the issue.

**Manual Action Steps:**

**Auto Clear:** Will clear when there are no P1 tickets in triage queue.