====== Ticketer ======

===== Introduction =====

  * [[Object model -  the basics]]
  * [[Log files]]
  * [[Introduction to ticketing from a NOC perspective]]
  * [[Creating, viewing, updating, searching for tickets]]

===== Tickets =====

  * [[onboarding:ticketer:ticketer_workflows_in_a_nutshell_creation_modification_with_examples|Ticketer Workflows in a nutshell]]
  * [[Introduction to ticket forms (creation, modification) with examples]]
  * [[Ticket creation activity checks]]
  * [[Find Similar Tickets Feature]]
  * [[Bouncing tickets]]
  * [[development:applications:ticketer:kanban:start|Enable and Disable Kanban Buttons]] 
  * [[development:applications:ticketer:ebonding:|The Ticketer and eBonding]]
  * [[onboarding:ticketer:ticketer_tests|Self Assessment - Ticketer]]

===== Users =====

  * [[User management in the Ticketer]]
  * [[Smart Users]]

===== Emails =====
  * [[Introduction to email templates (creation, modification) and fields]]
  * [[Email accounts in the ticketer]]
  * [[Send an escalation email]]
  * [[Operations Update Form]]


===== Mobile Ticketer, Preventative Maintenance & Change Management =====

  * [[Introduction to Mobile Ticketer - General Overview]]
  * [[Introduction to Mobile Ticketer - ExteNet]]
  * [[Ticketer - Preventative Maintenance Introduction]] - WIP by Sophie
  * [[Ticketer - Preventative Maintenance - Maintenance Criteria Queries]] 
  * [[Ticketer - Preventative Maintenance - Maintenance Configuration]] 
  * [[PM of Poles - Extenet]]
  * <del>[[Change Management - Introduction]]</del>


===== OFN Workflows & Forms =====
  * [[OFN Incident - Workflow]]
  * [[OFN Import - Workflow]]
  * [[OFN Maintenance - Workflow]]


===== Service Entitlements =====
  * [[Service Entitlements]]
  * [[Service Entitlements Groovlet]]
  * [[Service Entitlements Form]]

===== PM of Poles =====

  * [[support:pm_of_poles_guideline|PM of Poles Guideline]]

===== Troubleshooting =====

This section provides useful advice for troubleshooting and working through common customer questions/ issues.

  * [[Troubleshooting - Ticketer user account is unusable, all options are greyed out]]
  * [[Troubleshooting - Issue when clicking on certain user profiles in the Ticketer]]
  * [[Troubleshooting - User Can't Search for Tickets]]
  * [[Troubleshooting - Error Message Upon Login - clear your cache]]
  * [[Troubleshooting - User can't see workflow / form]]
  * [[Troubleshooting - Unable to open a ticket]]
  * [[Troubleshooting - Incorrect owner assigned to tickets]]
  * [[Troubleshooting - Reassigning ticket owners]]
  * [[Troubleshooting - PMs not generating for elements]]
  * [[Troubleshooting - Old PM that was supposed to be closed]]
  * [[support:ticketer:service_entitlements_troubleshooting|Troubleshooting - Service Entitlements Ticket Grouping]]
  * [[Troubleshooting - Service Entitlements form not auto adding]]
  * [[Troubleshooting - Email Account Issues]]
  * [[Troubleshooting - Ticket cannot advance state]]
  * [[Troubleshooting - How to delete a wrong ticket]]
  * [[Troubleshooting - Investigating owner assignment]]