====== Report Charts Not Working - Flash ====== Author: Michelle McCausland ===== Example Customer Request ===== Support, I am getting the following message when running the Alarm Discrepancy Chart report: “You should see a chart here. Try resizing this window, if that does not work, try updating flash here” Please advise what the cause of this is and how to fix it. {{ :onboarding:reportingmanager:flash_error.png?nolink |}} ---- ===== The Solution ===== This took some troubleshooting to get to the bottom of. Following an investigation it was determined to be a browser / flash issue. * To get this working in Fireox I followed the link and installed flash - this rectified the issue on my laptop and the scrum laptop * To get this working on Chrome I followed the following steps: [[https://support.google.com/chrome/answer/6258784?hl=en|Enable Flash in Chrome]] and added an exception for the Scotty pro reporting manager to allow it to run flash by default.