|**Issue Category**	|**Description**	|**Should be used in summary of ticket**|
|Alarm Analysis 	|Issues where you are investigating alarm problems or improvements.	|Yes|
|Alarm Sync Issue 	|Issues where you are investigating alarm sync or improvements.	|Yes|
|Audit 	|All tickets relating to the Audit process.	|Yes but at the start instead of application|
|Bug 	|This should only be used when the issue is a confirmed bug. <br />If its codebase related only development should make this determination.	|No|
|Cloud Infrastructure 	|AWS related tickets.	|Yes|
|Configuration	|Any type of configuration change.	|Yes|
|Customer Requested Training 	|Any ticket raised to cover customer training.	|Yes|
|DB Management 	|Changes or fixes on a DB.	|Yes|
|Discovery - Component 	|For component loading or component discovery issues.	|Yes|
|Discovery - Topology 	|For topology discovery or auto-discovery issues.	|Yes|
|Email Template Creation 	|When creating new email templates.	|Yes|
|Email Template Modification 	|Making changes to any email template.	|Yes|
|Form Modification 	|Making changes to any Form.	|Yes|
|Investigation	|When further troubleshooting is required to determine the reason for the problem or when no other category is applicable.	|Yes|
|Knowledgebase Admin	|Making changes to the Knowledgebase.	|Yes|
|MIB Integration - Non-DAS or Un-Supported Vendor 	|MIB integration for NON-DAS or vendor we currently don’t support.	|MIB Integration only|
|MIB Integration - Supported Vendor 	|MIB integration for a supported vendor.	|MIB Integration only|
|Network Element Loading 	|Issues with loading elements via load sheets.	|Yes|
|New Form	|Creating a new form.	|Yes|
|New Function Request	|Adding a function that was not present before.	|Yes|
|New Report 	|Creating a new report.	|Yes|
|New Workflow 	|Create a new workflow.	|Yes|
|Ops Project 	|For an Ops project that requires a ticket in a customer queue.	|Yes|
|RDF	|All RDF related tasks	|Yes|
|Report Modification 	|All modification to reports.	|Yes|
|Script Creation 	|Creating new scripts.	|Yes|
|Script Modification 	|Modification to existing scripts.	|Yes|
|SLA Script Issue 	|Issue with SLA related scripts only.	|Yes|
|Task 	|Any work that is not an investigation or other areas are not applicable.	|No|
|Trap Rule Creation 	|Creating a new Trap rule.	|Yes|
|Trap Rule Modification 	|Modification to existing Trap rule.	|Yes|
|User Guides / Documentation 	|Creating user guide documentation.	|Yes|
|Widget Creation 	|Creating a new widget.	|Yes|
|Widget Modification 	|Modifying a new widget.	|Yes|
|Workflow Modification	|Modifying workflows.	|Yes|