====== Customer IDMS Production Environments ======

Author: Won Lee

===== Introduction =====

Login credentials are stored in the following section: [[onboarding:introduction:getting_setup_with_password_safe|Getting setup with password safe]].

Each App Handler runs [[onboarding:introduction:introduction_to_errigal_s_idms_application_suite| IDMS Applications]] and CAS which is used in single sign-on.

The Load Balancer and usually DB2 runs the SNMP Manager to load balance SNMP Traps or for tasks such as auditing.

Any EC2 instance requires SSH key to log in.


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===== Crown Castle =====
Note: Crown Castle is no longer a customer of Errigal

<del>Crown Castle subscribes to all 4 IDMS applications - SNMP Manager, Reporting Manager, Ticketer, NOC Portal.

**Note: As of Jan 1st 2017 the Crown Castle Dig Portal was shut down.**

IDMS applications are hosted on servers in Crown Castle and maintained by them.

Dig Portal is hosted in AWS North California Region.</del>

<del>==== URL ====
  * https://scnoc.crowncastle.com/NocPortal/
  * https://scnoc.crowncastle.com/ReportingManager/
  * https://scnoc.crowncastle.com/SnmpManager/
  * https://scnoc.crowncastle.com/Ticketer/
  * http://DigPortalBalancer-1695191914.us-west-1.elb.amazonaws.com/NocPortal/ - DigPortal</del>

<del>==== Servers ====
  * ccicerrigallb1.crc   - Load Balancer
  * ccicerrigaldb1.crc   - Master Database
  * ccicerrigaldb2.crc   - Slave Database, runs SnmpManager for AlarmAudit & LinkPoller
  * ccicerrigalha1.crc   - Hub Audit Server
  * ccicerrigalapps1.crc - App Handler
  * ccicerrigalapps2.crc - App Handler

==== Disaster Recovery Server ====
  * ccicerrigallbdr1.crc   - Load Balancer
  * ccicerrigaldbdr1.crc   - Database
  * ccicerrigalhadr1.crc   - Hub Audit Server
  * ccicerrigalappsdr1.crc - App Handler
  * ccicerrigalappsdr2.crc - App Handler</del>


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===== ExteNet =====
ExteNet subscribes to all 4 IDMS applications - SNMP Manager, Reporting Manager, Ticketer, NOC Portal. 

IDMS applications are hosted on servers in ExteNet and maintained by them.

==== URL ====
  * https://nocportal.extenetsystems.com/NocPortal
  * https://nocportal.extenetsystems.com/ReportingManager
  * https://nocportal.extenetsystems.com/SnmpManager
  * https://nocportal.extenetsystems.com/Ticketer

==== Servers ====
  * extlb.ext   - Load Balancer
  * extdb1.ext   - Master Database
  * extdb2.ext   - Slave Database, runs SnmpManager for AlarmAudit & LinkPoller
  * extapps1.ext - App Handler
  * extapps2.ext - App Handler

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===== Extra Information =====

==== Start LinkPoller (LinkUp / LinkDown) ====
To start the LinkPoller (IP_CONNECTIVITY, LinkUp, LinkDown) go to the LinkPollerConfiguration controller and click the "Start/Stop IP Connectivity Poller" in the navigation bar.

If no new "linkDown" or "ethernetLinkDown" traps appear, check if the NetworkElements are set to **pollable**.

If still nothing, ensure that there's at least one active **HANDLER** entry in the **thread_config** table.