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====== Operations Co-ordination and Management - Monthly Tickets ======

**Author: Dave**

**Updated By Stephanie**

**Updated By Loughlin Nov 2020**


We have started creating "Operations Co-ordination and Management" tickets on our customers in an effort to try track unticketed support time to general tickets. We heard a lot of feedback about a lot of tasks that require < 15 minutes not needing tickets. I think this could help.


Please note the summary of these tickets has now been changed to start with "Administration - Operations Co-ordination" from November 2020

  * These should be utilised if you are working on:

  * Reading and replying to emails from customers

  * An unticketed support issue for a customer that requires less than 15 minutes

  * A quick phone call from a customer (i.e. 5 mins) that doesn't relate to a ticket

  * Level of effort estimation for tasks, investigations, etc.

  * Time spent responding to Watchdogs

It would be helpful to have these tickets in an Evernote. This way, we can track billable vs unbillable support hours for customers more accurately. This helps with estimations, reporting recruitment, all sorts! Please let Claire or I know directly if any questions! Thanks

**April**

SUPPORT-2203 Administration - Operations Co-ordination - Internal April 2022

ATC-998248 Administration - Operations Co-ordination - ATC April 2022

ESR-998249 Administration - Operations Co-ordination - ExteNet April 2022



**August**

ATC- 998031 Administration - Operations Co-ordination - ATC August 2021

ESR- 998032 Administration - Operations Co-ordination - ExteNet August 2021

SUPPORT-1959 Administration - Operations Co-ordination - Internal August 2021


**July**

ATC- 998006 Administration - Operations Co-ordination - ATC July 2021

ESR- 998005 Administration - Operations Co-ordination - ExteNet July 2021

SUPPORT-1937 Administration - Operations Co-ordination - Internal July 2021


**June** 

ATC-997974 Administration - Operations Co-ordination - ATC June 2021

ESR-997975 Administration - Operations Co-ordination - ExteNet June 2021

SUPPORT-1886 Administration - Operations Co-ordination - Internal June 2021


**May**
 

ATC-997945 Administration - Operations Co-ordination - ATC May 2021

ESR-997944 Administration - Operations Co-ordination - ExteNet May 2021

SUPPORT-1856 Administration - Operations Co-ordination - Internal May 2021



**April** 

ATC-997910 Administration - Operations Co-ordination - ATC April 2021


ESR-997911 Administration - Operations Co-ordination - ExteNet April 2021


SUPPORT-1805 Administration - Operations Co-ordination - Internal April 2021

**March**

ATC-997866 Administration - Operations Co-ordination - ATC March 2021

ESR-997865 Administration - Operations Co-ordination - ExteNet March 2021

SUPPORT-1761 Administration - Operations Co-ordination - Internal March 2021

**February**

ATC-997843 Administration - Operations Co-ordination - ATC January 2021

ESR-997844 Administration - Operations Co-ordination - ExteNet January 2021

SUPPORT-1713 Administration - Operations Co-ordination - Internal January 2021


**January**

ATC-997822 Administration - Operations Co-ordination - ATC January 2021

ESR-997821 Administration - Operations Co-ordination - ExteNet January 2021

SUPPORT-1657 Administration - Operations Co-ordination - Internal January 2021


**December**

ATC-997801 Administration - Operations Co-ordination - ATC December 2020

ESR-997802 Administration - Operations Co-ordination - ExteNet December 2020

SUPPORT-1623 Administration - Operations Co-ordination - Internal December 2020 


**November**

ATC-997778 Administration - Operations Co-ordination - ATC November 2020

ESR-997779 Administration - Operations Co-ordination - ExteNet November 2020

SUPPORT-1571 Administration - Operations Co-ordination - Internal November 2020 

**October**

SUPPORT-1522 Errigal-Internal Operations and Support Management Ticket for October 2020
ATC-997753 ATC-Operations Co-ordination and Management for October 2020
ESR-997754 ExteNet-Operations Co-ordination and Management for October 2020

**September**

SUPPORT-1464 Errigal-Internal Operations and Support Management Ticket for September 2020

ATC-997731 ATC-Operations Co-ordination and Management for September 2020

ESR-997730 ExteNet-Operations Co-ordination and Management for September 2020

**August**

SUPPORT-1423-Errigal-Internal Operations and Support Management Ticket for August 2020

ATC-997701-ATC-Operations Co-ordination and Management for August 2020

ESR-997702-ExteNet-Operations Co-ordination and Management for August 2020


**July**

SUPPORT-1404 Errigal-Internal Operations and Support Management Ticket for July 2020

ATC-997670 ATC-Operations Co-ordination and Management for July 2020

ESR-997671 ExteNet-Operations Co-ordination and Management for July 2020


**June**

SUPPORT-1358 Errigal-Internal Operations and Support Management Ticket for June 2020

ATC-997639 ATC-Operations Co-ordination and Management for June 2020

ESR-997640 ExteNet-Operations Co-ordination and Management for June 2020

**May**

SUPPORT-1315 Errigal-Internal Operations and Support Management Ticket for May 2020

ATC-997615 ATC-Operations Co-ordination and Management for May 2020

ESR-997616 ExteNet-Operations Co-ordination and Management for May 2020


**April**

ESR-997566 ExteNet-Operations Co-ordination and Management for April 2020

ATC-997567 ATC-Operations Co-ordination and Management for April 2020

SUPPORT-1277 Errigal-Internal Operations and Support Management Ticket for April 2020

**March**

SUPPORT-1249 Errigal-Internal Operations and Support Management Ticket for March 2020

ESR-997534 ExteNet-Operations Co-ordination and Management for March 2020

ATC-997533 ATC-Operations Co-ordination and Management for March 2020


**Tickets for February**

SUPPORT-1218 Errigal-Internal Operations and Support Management Ticket for January 2020 

ESR-997495 ExteNet-Operations Co-ordination and Management for February 2020

ATC-997494 ATC-Operations Co-ordination and Management for February 2020

**Tickets for January**

SUPPORT-1178 Errigal-Internal Operations and Support Management Ticket for January 2020

ESR-997439 ExteNet-Operations Co-ordination and Management for January 2020

ATC-997440 ATC-Operations Co-ordination and Management for January 2020



**Tickets for December**

ATC-997404 ATC-Operations Co-ordination and Management for December 2019

ESR-997403 ExteNet-Operations Co-ordination and Management for December 2019

SUPPORT-1169 Errigal-Internal Operations and Support Management Ticket for December 2019

**Tickets for November** 

ESR-997343 ExteNet-Operations Co-ordination and Management for November 2019

ATC-997342 ATC-Operations Co-ordination and Management for November 2019

SUPPORT-1152 Errigal-Internal Operations and Support Management Ticket for November 2019

**Tickets for October** 

[[https://errigal.atlassian.net/browse/SUPPORT-1137|SUPPORT-1137 Errigal-Internal Operations and Support Management Ticket For October 2019]]

[[http://scottypro.com/Ticketer/workbench?tid=997280|ATC-997280 ATC-Operations Co-ordination and Management for October 2019]]

[[http://scottypro.com/Ticketer/workbench?tid=997281|ESR-997281 ExteNet-Operations Co-ordination and Management for October 2019]]


**Tickets for September** 

[[https://errigal.atlassian.net/browse/SUPPORT-1119|SUPPORT-1119 Errigal-Internal Operations and Support Management Ticket For September 2019]]

[[http://scottypro.com/Ticketer/workbench?tid=997215|ATC-997215 ATC-Operations Co-ordination and Management for September 2019]]

[[http://scottypro.com/Ticketer/workbench?tid=997216|ESR-997216 ExteNet-Operations Co-ordination and Management for September 2019]]




**Tickets for August** 

SUPPORT-1103 Errigal-Internal Operations and Support Management Ticket For August 2019

ATC-997163 ATC-Operations Co-ordination and Management for August 2019

ESR-997162 ExteNet-Operations Co-ordination and Management for August 2019


**Tickets for July** 

SUPPORT-1076 Errigal-Internal Operations and Support Management Ticket For July 2019

ATC-997093 ATC-Operations Co-ordination and Management for July 2019

ESR-997094 ExteNet-Operations Co-ordination and Management for July 2019


**Tickets for June** 

SUPPORT-1057- Errigal-Internal Operations and Support Management Ticket For June 2019

ATC-997011- ATC-Operations Co-ordination and Management for June 2019

ESR-997012-ExteNet-Operations Co-ordination and Management for June 2019


**Tickets for May** 

SUPPORT-1034-Errigal-Internal Operations and Support Management Ticket For May 2019

ATC-996939-ATC-Operations Co-ordination and Management for May 2019

ESR-996940-ExteNet-Operations Co-ordination and Management for May 2019


**Tickets for April** 

SUPPORT-1024-Errigal-Internal Operations and Support Management Ticket For April 2019

ATC-996852-ATC-Operations Co-ordination and Management for April 2019

ESR-996853-ExteNet-Operations Co-ordination and Management for April 2019


**Tickets for March** 

SUPPORT-1004-Errigal-Internal Operations and Support Management Ticket For March 2019

ATC-996799-ATC-Operations Co-ordination and Management for March 2019

ESR-996800-ExteNet-Operations Co-ordination and Management for March 2019

**Tickets for February** 

SUPPORT-991-Errigal-Internal Operations and Support Management Ticket For February 2019

ATC-996726-ATC-Operations Co-ordination and Management for February 2019

ESR-996727-ExteNet-Operations Co-ordination and Management for February 2019


**Tickets for January** 

SUPPORT-977-Errigal-Internal Operations and Support Management Ticket For January 2019

CCSUPPORT-2576-Crown Castle-Operations Co-ordination and Management For January 2019

ATC-996643-ATC-Operations Co-ordination and Management for January 2019

ESR-996644-ExteNet-Operations Co-ordination and Management for January 2019

**Tickets for December** 

SUPPORT-946-Errigal-Internal Operations and Support Management Ticket For December 2018

CCSUPPORT-2574-Crown Castle- Operations Co-ordination and Management - December 2018

ATC-996566-ATC-Operations Co-ordination and Management for December 2018

ESR-996567-ExteNet-Operations Co-ordination and Management for December 2018

**Tickets for November**

SUPPORT-886-Errigal-Internal Operations and Support Management Ticket For November 2018

CCSUPPORT-2570-Crown Castle- Operations Co-ordination and Management - November 2018

ATC-996460-ATC-Operations Co-ordination and Management for November 2018

ESR-996461-ExteNet-Operations Co-ordination and Management for November 2018



**Tickets for October**

SUPPORT-846-Errigal-Internal Operations and Support Management Ticket For October 2018

CCSUPPORT-2564-Crown Castle- Operations Co-ordination and Management - October 2018

ATC-996331-ATC-Operations Co-ordination and Management for October 2018

ESR-996332-ExteNet-Operations Co-ordination and Management for October 2018


**Tickets for September**

SUPPORT-800-Errigal-Internal Operations and Support Management Ticket For September 2018

CCSUPPORT-2556-Crown Castle- Operations Co-ordination and Management - September 2018

ATC-996229-ATC-Operations Co-ordination and Management for September 2018

ESR-996230-ExteNet-Operations Co-ordination and Management for September 2018


**Tickets for August**

SUPPORT-760-Errigal-Internal Operations and Support Management Ticket For August 2018

CCSUPPORT-2540-Crown Castle- Operations Co-ordination and Management - August 2018

ATC-996116-ATC-Operations Co-ordination and Management for August 2018

ESR-996117-ExteNet-Operations Co-ordination and Management for August 2018

**Tickets for July**


CCSUPPORT-2521 Crown Castle Operations Co-ordination and Management - July 2018

SUPPORT-728 - Errigal Internal Operations and Support Management Ticket For July 2018

ATC -996006 - ATC Operations Co-ordination and Management for July 2018

ESR- 996007 ExteNet Operations Co-ordination and Management for July 2018



**Tickets for June**

  * SUPPORT-713 - Errigal Internal Operations and Support Management Ticket For June

  * ATC-995889 - ATC - Operations Co-ordination and Management for June.

  * CCSUPPORT-2494 - Crown Castle - Operations Co-ordination and Management - June 2018

  * ESR-995892 - ExteNet - Operations Co-ordination and Management for June.


**Tickets for May**
  * ATC-995762 - ATC - Operations Co-ordination and Management - May 2018

  * CCSUPPORT-2461 - Crown Castle - Operations Co-ordination and Management - May 2018

  * ESR-995758 - ExteNet - Operations Co-ordination and Management - May 2018

**Tickets for March, April**

  * ATC-995658 - ATC - Operations Co-ordination and Management - March 2018

  * ATC-995659 - ATC - Operations Co-ordination and Management - April 2018
 
  * ESR-995660 - ExteNet - Operations Co-ordination and Management - March 2018
 
  * ESR-995661 - ExteNet - Operations Co-ordination and Management - April 2018
 
  * CCSUPPORT-2447 - Crown Castle - Operations Co-ordination and Management - March 2018
 
  * CCSUPPORT-2448 - Crown Castle - Operations Co-ordination and Management - April 2018
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