Internal Errigal Collaboration Wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

===== SystemdServiceCrashed =====

**Level:** Warning

**Purpose:**
To ensure the services that are supposed to be running stay running

**Scenario:** SystemD service has crashed for 5m.

**Resolution:**
The service is running in a stable state

**Manual Action Steps:**
  - ssh onto the affected server.
  - Use `ps aux | grep <app>` to see if the application is still running.
  - use `systemctl status <app>` to check the status of the application.
    - If the application is trying to restart over and over open /etc/systemd/system/<app>.service
    - Edit the `Restart=` line to be off rather than on-failure or always.
  - Use `sudo journalctl -ex` to see the logs of the server after attempting to restart the application.
  - A problem for some things in the past that weren't written by Errigal was users required for applications.
    - ELK stack and MySQL all require an elasticsearch, logstash, kibana and mysql user respectively.
  - Sometimes just fully shutting down the service with `sudo systemctl stop <app>` for a minute before trying to start it again with `sudo systemctl start <app>` can help the application recover.
  - If the bash prompt is behaving strangely, the server is likely running out of RAM for some reason.
  - Another thing worth checking is the disk space. `df -h` 
  - If this is an Errigal app, you can check the logs at moros.err:5601/app/kibana to see the application logs before the service died.

**Auto Clear:**
Its entirely possible the service will automatically recover

Sidebar

Internal Errigal Collaboration Wiki

User Tools

Site Tools

Page Tools