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====== Send an escalation email ======

Author: Michelle McCausland

===== Introduction =====

This page will describe the implementation that is in place for the Vendor Certification project's email escalations.

The aim of this is to provide a resource to work from should this behavior be required some where else.

In this context the email escalation refers to the following section of the workflow manager:

{{ :onboarding:ticketer:email_escalation.png?nolink |}}

----

===== Groovlet =====
This task was undertaken as part of [[https://errigal.atlassian.net/browse/SUPPORT-465|SUPPORT-465]] where further detail is available about this task.

As of July 2017 the groovlet is located here: [[http://54.241.1.251:8083/Ticketer/groovlet/show/1985|Groovlet ID 1985]]

Here is the groovlet in it's entirety:

<code>
arg, defaultArg, ticket ->
  
/*
SUPPORT-465 - Vendor Certification Esclation Emails

This groovlet is used to send a ticket email using a custom email template to a group of users who should be notified about a ticket. 

If the groovlet fails to fully execute, any exceptions thrown will be sent to the "Failure email address" listed
*/
    
log.info "Default arg:  $defaultArg"
log.info "Argument:  $arg"
log.info "Ticket: $ticket"

def customEmail = com.errigal.ticketer.CustomEmail
boolean emailSent = false
 
def emailService = com.errigal.ticketer.utils.DomainUtils.getGrailsService('emailService')

  com.errigal.ticketer.Ticket.withSession { sess->

	def entranceEmailName = "Vendor Certification Escalation"

	/* Had to use getCustomEmailVOWithoutSecurityCheck as this does not check the security subejct 
	which for some reason is not being returned in the thread when using escalation as the groovlet type*/
	
	def emailVo = emailService.getCustomEmailVOWithoutSecurityCheck(ticket?.id, entranceEmailName)
	def email = customEmail?.findByName(entranceEmailName)
	def customEmailTemplate = new com.errigal.ticketer.mail.CustomEmailTemplate(email, emailVo)
	
	/* Setting the user string at this point as the user is not returned by the session */

	customEmailTemplate?.setSentByUser("auto")
	sess.flush()

	try{
	    emailService.sendEmail(customEmailTemplate)
	    log.info "<<<<<<<<<<<<<<<<DONE sending email: " + entranceEmailName + "."
		emailSent = true
	}
	catch(Exception e){
	 log.error "Unable to send email in Groovlet", e 
	 emailSent = false
	}

	if(!emailSent){
	  throw new Exception("GroovletException: Unable to send email. Check Groovlet and/or email functionality")
	}

}
</code>
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