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====== Report Charts Not Working - Flash ======

Author: Michelle McCausland

===== Example Customer Request =====

<code>Support, I am getting the following message when running the Alarm Discrepancy Chart report:
“You should see a chart here. Try resizing this window, if that does not work, try updating flash here”
Please advise what the cause of this is and how to fix it.
</code>

{{ :onboarding:reportingmanager:flash_error.png?nolink |}}

----


===== The Solution =====

This took some troubleshooting to get to the bottom of.

Following an investigation it was determined to be a browser / flash issue.

  * To get this working in Fireox I followed the link and installed flash - this rectified the issue on my laptop and the scrum laptop
  * To get this working on Chrome I followed the following steps: [[https://support.google.com/chrome/answer/6258784?hl=en|Enable Flash in Chrome]] and added an exception for the Scotty pro reporting manager to allow it to run flash by default.

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