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====== Troubleshooting - Fetch Error when loading a map overlay ======

Author: Michelle McCausland

===== Example Customer Request =====
<code> Support, I am receiving a FETCH ERROR in the portal when trying to load a map overlay in a particular cluster. Please Advise</code>

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===== Solution =====

  - Attempting to recreate the issue while tailing the logs did not prove too helpful as there was no great detail in the logs for this issue.
  - In reviewing old emails it was noted a cause for a FETCH ERROR was that the KML files were only present on 1 app handler and not another.
  - To see if this was the cause of the issue the files were loaded onto the other app handler.
  - Once the Noc portal was refreshed this resolved the error.
  - If this is the case it is important to verify the correct functioning of lsync on the server - run through the self assessment here: [[introduction:distfilesharing:start|Distributed File Sharing]]
  - If you have verified that lsync is not running it is necessary to escalate this to a technical point of contact.

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