Internal Errigal Collaboration Wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.
**Requirements for a new Customer**
 

__New customers using their own environment__
 
  * Support Request Page - Deploy version for this customer. 
  * ScottyPro - New workflow.
  * ScottyPro - New visibility/Market.
  * ScottPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant.

__New SCO customers__

  * Support Request Page - The fields Point of Contact and CC email need to only show that company's email addresses for non-admins.
  * ScottyPro - New workflow.
  * ScottyPro - New visibility/Market.
  * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customer where relevant.


__New customers using their own environment__
 
  * Support Request Page - Deploy version for this customer. 
  * ScottyPro - New workflow.
  * ScottyPro - New visibility/Market.
  * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant.

__New SCO customers__

  * Support Request Page - The fields Point of Contact and CC email need to only show that company's email addresses for non-admins.
  * ScottyPro - New workflow.
  * ScottyPro - New visibility/Market.
  * ScottyPro QA - Update Transform scripts for reinit to account for the addition of new customers where relevant.


__Database updates/configs needed for new customer__
 

__In the Support Request config entry table__ 

The first two entries need to be updated:

  * The value for Customer - Visibility needs to be set to the market/Visibility of customer in ScottyPro 
  * The value for Customer - Workflow needs to be set to the customer workflow in ScottyPro
  * The Support Request needs to be pointed to ScottyPro.


__Kanban__

  * Need to add customer to Kanban in ScottyPro.
  * Go to Kanban admin and select new and fill out the details.
  * Use current customer as reference.
  * Might have to add cluster to current user in Userprofile to see new customer visibility

**__Adding Visibility in Database__**

You won't be able to add new Visibility in ScottyPro, you will have to add it via the database.
Add entry in the tables :

  * ticketer.visibility
  * ticketer.visibility_lookup
Sidebar

Internal Errigal Collaboration Wiki

User Tools

Site Tools

Page Tools
