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watchdogs:ticketeremailfaileddelivery_-_rabbitmq [2019/10/14 10:31] – amooneywatchdogs:ticketeremailfaileddelivery_-_rabbitmq [2021/06/25 10:09] (current) – external edit 127.0.0.1
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 +====== RabbitMQ - TicketerEmailFailedDelivery ======
  
 +Author: Aaron Mooney
 +
 +The interface for the RabbitMQ email queues can be found at loadbalancer:15672 -> `http://extlb.ext:15672` and the credentials can be found in pwsafe.
 +Once logged in you will be presented with this interface. Click on the **Queues** tab.
 +{{ :support:rabbitmq_interface_landing.png?nolink |}}
 +
 +Then navigate to the **tickter.dead.email.queue**
 +{{ :support:dead_email_queue.png?nolink |}}
 +
 +Scroll down the page and click on the **Get Messages** tab, then click the **Get Message(s)** button.
 +**Make sure to use the requeue option so that messages are not deleted.**
 +{{ :support:rabbitmq_get_messages.png?nolink |}}
 +
 +Copy the payload field into your clipboard and navigate back to the queues tab and click on the **ticketer.email.queue**
 +{{ :support:email_queue.png?nolink |}}
 +
 +Paste the payload into the payload field of the **Publish Message** tab and set the delivery mode to **Persistent**, this is because the queue is durable and makes the message get written to disk.
 +{{ :support:rabbitmq_publish.png?nolink |}}
 +
 +Before hitting **Publish Message** check to see if the email fields are malformed as this is likely the reason they appear in the dead queue.
 +
 +An example of a malformed recipient list is **"recipAddrs":["correct@email.com"," incorrect@email.com; incorrect@email.com”]**.
 +
 +The second email has a leading space, is missing a closing quote and has a semicolon as a separator and instead of a comma. The third is missing an opening double quote.
 +Fix any discrepancies you see then publish the message.
 +
 +
 +Finally, once the messages have been re-published, return to the **tickter.dead.email.queue** and click **Purge** to clear the dead queue and clear the alert.

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