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This shows you the differences between two versions of the page.

--- watchdogs:remoteticketfailedtocreate_-_rabbitmq [2021/06/25 10:09] – external edit 127.0.0.1
+++ watchdogs:remoteticketfailedtocreate_-_rabbitmq [2023/03/06 09:31] (current) – 10.91.110.100
@@ Line 9: / Line 9: @@
 {{ :support:rabbitmq_interface_landing.png?nolink |}}
-Then navigate to the **remote.ticket.dead.letter.queue**.
+Then navigate to the **remote.ticket.dead.letter.queue**. The queue might be at the bottom of the multi page list, use the search bar if necessary.
 {{:watchdogs:queues-overview.png?noLink|}}
@@ Line 24: / Line 24: @@
 <code>{"correlationId":"0126ea0c-d31e-4d6f-854b-540e74ea5cbf","formValues":[{"trap_name":"txCardFaultAlarm","affected_carrier":"VerizonWireless","trap_text":"3200002170Alarm:TransmissionFault","source":"extapps1","alarm_id":"383598839","received_time":"16:59:30","context":"TransmissionFault","ne_name":"SE-FL-MARLINS-OPN-VOLTSERVER3-3200002170","received_date":"WedApr0116:59:30CDT2020","trap_severity":"Major","FORM_NAME_PARAM":"SNMPTrap"},{"head_end_equip_replacement_spares_exte_net_distributed_network":"","head_end_b_b_u_repair_general":"","node_equip_repair_combinersand_splitters":"","head_end_b_b_u_replacement_spares_customer_b_b_u":"","network_backbone_replacement_spares_general":"","node_equip_maintenance_active_node_components":"","major_restore":"90","head_end_equip_initial_spares_customer_r_f_source":"","network_backbone_monitoring_general":"Included","carrier":"VerizonWireless","node_equip_replacement_spares_combinersand_splitters":"","network_backbone_initial_spares_general":"","network_backbone_initial_spares_sheath_conduit_innerduct":"","node_equip_monitoring_combinersand_splitters":"","hub_site_general":"","head_end_comp_monitoring_general":"","network_backbone_repair_fiber_system_components":"","node_equip_initial_spares_transport_leadsand_connectors":"","node_equip_repair_power_leadsand_connectors":"","node_equip_repair_antenna":"","node_equip_initial_spares_active_node_components":"","network_backbone_repair_splice_boxes":"","node_equip_monitoring_transport_leadsand_connectors":"","head_end_b_b_u_initial_spares_exte_net_b_b_u":"","network_backbone_replacement_spares_splice_boxes":"","head_end_b_b_u_maintenance_general":"","FORM_NAME_PARAM":"ServiceEntitlements","node_equip_b_b_u_initial_spares_general":"","head_end_equip_replacement_spares_general":"","network_backbone_repair_sheath_conduit_innerduct":"","node_equip_b_b_u_maintenance_general":"","minor_restore":"120","node_equip_replacement_spares_transport_leadsand_connectors":"","node_equip_monitoring_power_leadsand_connectors":"","hub_id":"","node_equip_replacement_spares_antenna":"","node_id":"n/a","node_equip_initial_spares_combinersand_splitters":"","hub_site_maintenance":"","node_equip_monitoring_general":"Included","network_backbone_maintenance_fiber_optic_cabling":"","network_backbone_maintenance_sheath_conduit_innerduct":"","node_equip_b_b_u_general":"","node_equip_replacement_spares_power_leadsand_connectors":"","critical_restore":"60","node_equip_initial_spares_antenna":"","node_equip_maintenance_general":"","head_end_comp_maintenance_general":"","node_equip_b_b_u_repair_customer_b_b_u":"","node_equip_repair_active_node_components":"","head_end_comp_repair_customer_r_f_source":"","node_equip_maintenance_planned_maintenance":"","head_end_b_b_u_replacement_spares_exte_net_b_b_u":"","head_end_comp_maintenance_exte_net_distributed_network":"","head_end_b_b_u_general":"","node_equip_b_b_u_exte_net_b_b_u":"","network_backbone_monitoring_fiber_optic_cabling":"","network_backbone_repair_general":"","network_backbone_monitoring_splice_boxes":"","node_site_replacement_spares_pole_general":"","network_backbone_monitoring_fiber_system_components":"","comments":"null","network_backbone_repair_fiber_optic_cabling":"","network_backbone_maintenance_splice_boxes":"","network_backbone_maintenance_fiber_system_components":"","head_end_b_b_u_exte_net_b_b_u":"","node_equip_b_b_u_maintenance_customer_b_b_u":"","node_equip_maintenance_transport_leadsand_connectors":"","hub_site_power":"Pro-Rata","head_end_comp_repair_general":"","network_backbone_monitoring_sheath_conduit_innerduct":"","head_end_b_b_u_maintenance_exte_net_b_b_u":"","node_equip_b_b_u_repair_exte_net_b_b_u":"","node_equip_monitoring_active_node_components":"","head_end_b_b_u_repair_customer_b_b_u":"","hub_site_repair":"","head_end_b_b_u_initial_spares_customer_b_b_u":"","network_backbone_maintenance_general":"","node_equip_initial_spares_general":"","node_equip_initial_spares_power_leadsand_connectors":"","node_equip_replacement_spares_general":"","head_end_comp_monitoring_customer_r_f_source":"","head_end_equip_replacement_spares_customer_r_f_source":"","major_threshold":"10.00","node_equip_b_b_u_customer_b_b_u":"","node_equip_repair_general":"","node_equip_maintenance_power_leadsand_connectors":"","node_equip_monitoring_antenna":"","critical_threshold":"50.00","network_backbone_initial_spares_fiber_system_components":"","node_equip_b_b_u_repair_general":"","head_end_equip_initial_spares_general":"","node_equip_b_b_u_replacement_spares_customer":"","node_equip_maintenance_combinersand_splitters":"","head_end_comp_monitoring_exte_net_distributed_network":"","node_equip_repair_transport_leadsand_connectors":"","is_service_impacting":"false","network_backbone_replacement_spares_sheath_conduit_innerduct":"","node_equip_replacement_spares_active_node_components":"","head_end_b_b_u_customer_b_b_u":"","head_end_b_b_u_repair_exte_net_b_b_u":"","head_end_b_b_u_maintenance_customer_b_b_u":"","network_backbone_replacement_spares_fiber_system_components":"","head_end_equip_initial_spares_exte_net_distributed_network":"","network_name":"SE-FL-MARLINS-OPN","head_end_comp_repair_exte_net_distributed_network":"","minor_threshold":"0.00","node_equip_maintenance_antenna":"","element_total":"129","node_equip_b_b_u_maintenance_exte_net_b_b_u":"","network_backbone_replacement_spares_fiber_optic_cabling":"","head_end_comp_maintenance_customer_r_f_source":"","node_equip_b_b_u_replacement_spares_exte_net":""},{"head_end_equip_replacement_spares_exte_net_distributed_network":"","head_end_b_b_u_repair_general":"","node_equip_repair_combinersand_splitters":"","head_end_b_b_u_replacement_spares_customer_b_b_u":"","network_backbone_replacement_spares_general":"","node_equip_maintenance_active_node_components":"","major_restore":"90","head_end_equip_initial_spares_customer_r_f_source":"","network_backbone_monitoring_general":"","carrier":"NoCarrierAssigned","node_equip_replacement_spares_combinersand_splitters":"","network_backbone_initial_spares_general":"","network_backbone_initial_spares_sheath_conduit_innerduct":"","node_equip_monitoring_combinersand_splitters":"","hub_site_general":"","head_end_comp_monitoring_general":"","network_backbone_repair_fiber_system_components":"","node_equip_initial_spares_transport_leadsand_connectors":"","node_equip_repair_power_leadsand_connectors":"","node_equip_repair_antenna":"","node_equip_initial_spares_active_node_components":"","network_backbone_repair_splice_boxes":"","node_equip_monitoring_transport_leadsand_connectors":"","head_end_b_b_u_initial_spares_exte_net_b_b_u":"","network_backbone_replacement_spares_splice_boxes":"","head_end_b_b_u_maintenance_general":"","FORM_NAME_PARAM":"ServiceEntitlements","node_equip_b_b_u_initial_spares_general":"","head_end_equip_replacement_spares_general":"","network_backbone_repair_sheath_conduit_innerduct":"","node_equip_b_b_u_maintenance_general":"","minor_restore":"120","node_equip_replacement_spares_transport_leadsand_connectors":"","node_equip_monitoring_power_leadsand_connectors":"","hub_id":"","node_equip_replacement_spares_antenna":"","node_id":"n/a","node_equip_initial_spares_combinersand_splitters":"","hub_site_maintenance":"","node_equip_monitoring_general":"","network_backbone_maintenance_fiber_optic_cabling":"","network_backbone_maintenance_sheath_conduit_innerduct":"","node_equip_b_b_u_general":"","node_equip_replacement_spares_power_leadsand_connectors":"","critical_restore":"120","node_equip_initial_spares_antenna":"","node_equip_maintenance_general":"","head_end_comp_maintenance_general":"","node_equip_b_b_u_repair_customer_b_b_u":"","node_equip_repair_active_node_components":"","head_end_comp_repair_customer_r_f_source":"","node_equip_maintenance_planned_maintenance":"","head_end_b_b_u_replacement_spares_exte_net_b_b_u":"","head_end_comp_maintenance_exte_net_distributed_network":"","head_end_b_b_u_general":"","node_equip_b_b_u_exte_net_b_b_u":"","network_backbone_monitoring_fiber_optic_cabling":"","network_backbone_repair_general":"","network_backbone_monitoring_splice_boxes":"","node_site_replacement_spares_pole_general":"","network_backbone_monitoring_fiber_system_components":"","comments":"","network_backbone_repair_fiber_optic_cabling":"","network_backbone_maintenance_splice_boxes":"","network_backbone_maintenance_fiber_system_components":"","head_end_b_b_u_exte_net_b_b_u":"","node_equip_b_b_u_maintenance_customer_b_b_u":"","node_equip_maintenance_transport_leadsand_connectors":"","hub_site_power":"","head_end_comp_repair_general":"","network_backbone_monitoring_sheath_conduit_innerduct":"","head_end_b_b_u_maintenance_exte_net_b_b_u":"","node_equip_b_b_u_repair_exte_net_b_b_u":"","node_equip_monitoring_active_node_components":"","head_end_b_b_u_repair_customer_b_b_u":"","hub_site_repair":"","head_end_b_b_u_initial_spares_customer_b_b_u":"","network_backbone_maintenance_general":"","node_equip_initial_spares_general":"","node_equip_initial_spares_power_leadsand_connectors":"","node_equip_replacement_spares_general":"","head_end_comp_monitoring_customer_r_f_source":"","head_end_equip_replacement_spares_customer_r_f_source":"","major_threshold":"10.00","node_equip_b_b_u_customer_b_b_u":"","node_equip_repair_general":"","node_equip_maintenance_power_leadsand_connectors":"","node_equip_monitoring_antenna":"","critical_threshold":"50.00","network_backbone_initial_spares_fiber_system_components":"","node_equip_b_b_u_repair_general":"","head_end_equip_initial_spares_general":"","node_equip_b_b_u_replacement_spares_customer":"","node_equip_maintenance_combinersand_splitters":"","head_end_comp_monitoring_exte_net_distributed_network":"","node_equip_repair_transport_leadsand_connectors":"","is_service_impacting":"false","network_backbone_replacement_spares_sheath_conduit_innerduct":"","node_equip_replacement_spares_active_node_components":"","head_end_b_b_u_customer_b_b_u":"","head_end_b_b_u_repair_exte_net_b_b_u":"","head_end_b_b_u_maintenance_customer_b_b_u":"","network_backbone_replacement_spares_fiber_system_components":"","head_end_equip_initial_spares_exte_net_distributed_network":"","network_name":"SE-FL-MARLINS-OPN","head_end_comp_repair_exte_net_distributed_network":"","minor_threshold":"0.00","node_equip_maintenance_antenna":"","element_total":"129","node_equip_b_b_u_maintenance_exte_net_b_b_u":"","network_backbone_replacement_spares_fiber_optic_cabling":"","head_end_comp_maintenance_customer_r_f_source":"","node_equip_b_b_u_replacement_spares_exte_net":""}],"ticketValues":{	"WORKFLOW":"ExteNetDASAlarm","SUMMARY":"SE-FL-MARLINS-OPN-VOLTSERVER3-3200002170:TransmissionFault","CRITICAL_ELEMENT_TICKET":"false","VISIBILITY":"FL-Marlins","PRIORITY":"2","CREATOR":"monitor","STATUS":"AlarmReceived","NETWORK_IDENTIFIER":"SE-FL-MARLINS-OPN","MARKET":"FL-Marlins"},"eventCode":"TICKET_CREATE_INITIATED","requestRetryCount":"5"}</code>
 Once the JSON is corrected, navigate to the remote.ticket.create.queue and under publish message, paste the correct JSON into the payload field, ensuring **Delivery Mode** is set to **2 - Persistent** and click **Publish Message**
@@ Line 35: / Line 36: @@
 {{:watchdogs:purge.png?nolink|}}
+Another scenario is the one found below. A failed ticket close was found in the dead letter queue. This one failed because it tried to parent the ticket 1780630 to itself. This was due to a grand child issue. Once the grandchildren were cleared, the second message was published to the remote.ticket.update.queue and the dead letter queue was emptied.
+Dead letter message
+<code>
+{
+  "correlationId":"18f3ad4f-44c3-48a5-b3a6-acad10ed1074",
+  "ticketValues":{
+     "user":"monitor",
+     "ticket_id":"1780630",
+     "fromState":"*",
+     "toState":"Alarm Clear Received"
+  },
+  "eventCode":"TICKET_CLOSE_INITIATED",
+  "requestRetryCount":"5"
+}
+</code>
+Update queue message
+<code>
+{
+   "correlationId":"18f3ad4f-44c3-48a5-b3a6-acad10ed1074",
+   "ticketId":1780630,
+   "eventCode":"TICKET_CLOSE_FAILED",
+   "exceptionTrace":"grails.validation.ValidationException: Validation Error(s) occurred during save():\n- Field error in object \u0027com.errigal.ticketer.Ticket\u0027 on field \u0027parent\u0027: rejected value [Ticket #1780630  Create Date: 2021-11-12 01:55:22.0  Created By: IDMS Monitor  (monitor)  Status: Alarm Clear Received:monitor (1)\nWorkflow: ExteNet DAS Alarm  Summary: NW-CA-FAIRMTSJ-SECTOR-6-OPN - RIM-4-4/VZW 1900B S1 SOUTH TOWER:rimDLRFLowPowerSet | Nightly MIMO Update Date: 2021-11-12 03:10:59.0  Market: CA - Open  DueDate: 2021-11-12 09:53:00.0  Priority:  2\nForms: [Tier 1 Preliminary Investigations Form, SNMP Trap, ExteNet NOC Form, Service Entitlements]]; codes [com.errigal.ticketer.Ticket.parent.validator.error.com.errigal.ticketer.Ticket.parent,com.errigal.ticketer.Ticket.parent.validator.error.parent,com.errigal.ticketer.Ticket.parent.validator.error.com.errigal.ticketer.Ticket,com.errigal.ticketer.Ticket.parent.validator.error,ticket.parent.validator.error.com.errigal.ticketer.Ticket.parent,ticket.parent.validator.error.parent,ticket.parent.validator.error.com.errigal.ticketer.Ticket,ticket.parent.validator.error,com.errigal.ticketer.Ticket.parent.validator.invalid.com.errigal.ticketer.Ticket.parent,com.errigal.ticketer.Ticket.parent.validator.invalid.parent,com.errigal.ticketer.Ticket.parent.validator.invalid.com.errigal.ticketer.Ticket,com.errigal.ticketer.Ticket.parent.validator.invalid,ticket.parent.validator.invalid.com.errigal.ticketer.Ticket.parent,ticket.parent.validator.invalid.parent,ticket.parent.validator.invalid.com.errigal.ticketer.Ticket,ticket.parent.validator.invalid,validator.invalid.com.errigal.ticketer.Ticket.parent,validator.invalid.parent,validator.invalid.com.errigal.ticketer.Ticket,validator.invalid]; arguments [parent,class com.errigal.ticketer.Ticket,Ticket #1780630  Create Date: 2021-11-12 01:55:22.0  Created By: IDMS Monitor  (monitor)  Status: Alarm Clear Received:monitor (1)\nWorkflow: ExteNet DAS Alarm  Summary: NW-CA-FAIRMTSJ-SECTOR-6-OPN - RIM-4-4/VZW 1900B S1 SOUTH TOWER:rimDLRFLowPowerSet | Nightly MIMO Update Date: 2021-11-12 03:10:59.0  Market: CA - Open  DueDate: 2021-11-12 09:53:00.0  Priority:  2\nForms: [Tier 1 Preliminary Investigations Form, SNMP Trap, ExteNet NOC Form, Service Entitlements]]; default message [The {1}\u0027s \u0027{0}\u0027 value ({2}) does not pass validation]\n",
+   "failedRequest":{
+      "correlationId":"18f3ad4f-44c3-48a5-b3a6-acad10ed1074",
+      "ticketValues":{
+         "user":"monitor",
+         "ticket_id":"1780630",
+         "fromState":"*",
+         "toState":"Alarm Clear Received"
+      },
+      "eventCode":"TICKET_CLOSE_INITIATED",
+      "requestRetryCount":"5"
+   },
+   "timestamp":"2021-11-12T03:10:59.565-06:00"
+}
+</code>

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